Subtitles won't appear in latest Android app version.

[dausruddin]

Hi. I saw this on reddit and decided to try. Seems that the latest version broke something because I could no longer make the subtitle to appear. I am using external .srt subtitle file. It worked fine on previous version.

[JustAMan]

Does it work if you open it from mobile browser?

[dausruddin]

Yes in browser it is working fine

[dkanada]

This will hopefully be resolved after the server gets a new update sometime this week.

[dausruddin]

I am hoping the same. I have been using Plex since this issue appeared.

[JustAMan]

I think @thornbill found the reason of why we shipped wrong web version in Android app. But, as @dkanada said, we're hoping to have 10.5.0 release really soon, and after it hits those issues should heal themselves automatically.

[thornbill]

Well we will need to publish a new build after 10.5.0 to resolve some of the issues since it bundles the web source. 0.9.9 was meant to revert the app to the same version as 0.9.7 but due to an issue in a build script it just used an even newer version of web. 😕

[Matt07211]

I have this trouble, but with embed ass subtitles

[Matt07211]

These are the errors being spit out from the android app, I don't have any knowledge in this area but post it here as documentation of the issue

[Matt07211]

Forgot to attach log -1583569494766.log

[JustAMan]

@Matt07211 I believe that .ass not working is a different issue than .srt not working...

[Matt07211]

By the sound so it sounds like the android app fails to load the subtitles on their end, but loads fine in the web browser (same happens for me). So I assume it was a problem with how the app handles getting subtitles and not the subtitle format causing the problem. If the original poster can post more info I'll gladly create a seperate issue if it becomes clear it's a completely different problem

Sorry for the double notification, I really should check what account I'm logged in from when commenting

[Salusbury]

I wanted to say that I tried watching a video with subtitles on my phone's mobile browser, but I ran into the same issue where I couldn't see any subtitles.

[akhoa12]

I also experience this issue today. I was trying to play an anime episode Jellyfin for Android that has embedded ASS subtitles, but the subtitle did not show up. However, when I tried to play the same episode on Jellyfin-MPV-shim the subtitle shows up, and subtitles also work when I tried with Chrome Browser (although it needed transcoding).

I don't know how to attach logs on here and also don't know which one to attach, so I apologize for that. But below is some info that I think would be relevant.

OS: Docker, linuxserver 10.5.3 Client: Jellyfin for Android 0.9.9 Video container: mkv Subtitle Format: ASS Extract subtitle on the fly: ON Burn-in Subtitle: only image formats

[dausruddin]

17 Apr will my 2-month usage of Plex. I really miss Jellyfin😭

[ghost]

I don't know if or how https://github.com/jellyfin/jellyfin-android/pull/309 was tested but it doesn't really fix the issue on my Android device: ASS subtitles do not appear to be working at all, now with the added bonus of a generic error message being displayed every time i try to enable them.

Server info:

Server: jellyfin Version: 10.5.3 Operating System: Linux Architecture: X64

Client info:

Android running apk downloaded from https://github.com/jellyfin/jellyfin-android/commit/8064e278ef91a871d48e49948c5da89976cceac9 artifacts

Still sticking to v0.9.8 for the time being.

[dausruddin]

Do we need to wait for an Android update or is it enough to keep Jellyfin server updated? Because subtitle still doesn't show up on latest Android app.

[JustAMan]

We need a separate app release which should be soon ™