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jellyfin / jellyfin-android

Android Client for Jellyfin
https://jellyfin.org
GNU General Public License v2.0
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latest jellyfin on samsung tab A8 not playing #966

Closed satstarter closed 2 weeks ago

satstarter commented 1 year ago

Describe the bug

start jellyfin go to episode start play i get background but nothings start to play with webplayer and also not with build in player only player that works is external vlc player

it started with the latest samsung update on the samsung A8 tablet

with build in player i get some hevc 10 bit error what is strange because the user is allowed to transcode? also when going to webbrowser nothing starts to play

Logs

No response

Application version

2.5.0-beta.1

Where did you install the app from?

Sideloaded APK (proprietary build)

Device information

Samsung A8 tablet

Android version

android 13

Jellyfin server version

10.8.9

Which video player implementations does this bug apply to?

satstarter commented 1 year ago

when i look in the info both webplayer and internal player says file is compatible with device? i'm sure thats not the true.

satstarter commented 1 year ago

Hoi, after some testing i know now its a 10bit problem everything works h.264 hevc (h.265) x.264 but only in 8bit 10bit encodings give this problem thanx

satstarter commented 1 year ago

Hoi, is there something i can do about this? i have a lot off series that are in 10 bit now i select external player (vlc) to play these files but by bingwatching i have to start manually each episode and in webplayer or internall player it just wont play in 10bit so if theres nothing i can do i have to reencode a lot of files thanx in advance

satstarter commented 1 year ago

sobody knows what this means ?

 encoder         : Lavc59.37.100 libfdk_aac

frame= 1 fps=0.0 q=-1.0 size= 0kB time=00:00:00.00 bitrate=4063.5kbits/s speed=5.73x
frame= 617 fps=0.0 q=-1.0 size= 13056kB time=00:00:24.82 bitrate=4308.9kbits/s speed=49.6x
frame= 1210 fps=1209 q=-1.0 size= 30976kB time=00:00:48.50 bitrate=5231.9kbits/s speed=48.5x
frame= 1822 fps=1214 q=-1.0 size= 46080kB time=00:01:13.05 bitrate=5167.1kbits/s speed=48.7x
frame= 2452 fps=1225 q=-1.0 size= 67072kB time=00:01:38.10 bitrate=5600.9kbits/s speed= 49x
frame= 3031 fps=1212 q=-1.0 size= 83200kB time=00:02:01.33 bitrate=5617.4kbits/s speed=48.5x
frame= 3679 fps=1225 q=-1.0 size= 113664kB time=00:02:27.12 bitrate=6328.9kbits/s speed= 49x
frame= 4297 fps=1226 q=-1.0 size= 125440kB time=00:02:51.89 bitrate=5978.2kbits/s speed=49.1x
frame= 4945 fps=1235 q=-1.0 size= 157184kB time=00:03:17.87 bitrate=6507.3kbits/s speed=49.4x
frame= 5600 fps=1243 q=-1.0 size= 179712kB time=00:03:44.03 bitrate=6571.4kbits/s speed=49.7x
frame= 6365 fps=1271 q=-1.0 size= 196352kB time=00:04:14.70 bitrate=6315.1kbits/s speed=50.9x
frame= 7065 fps=1283 q=-1.0 size= 215552kB time=00:04:42.74 bitrate=6245.3kbits/s speed=51.3x
frame= 7854 fps=1307 q=-1.0 size= 232448kB time=00:05:14.29 bitrate=6058.7kbits/s speed=52.3x
frame= 7992 fps=1228 q=-1.0 size= 240640kB time=00:05:19.66 bitrate=6166.8kbits/s speed=49.1x
frame= 8602 fps=1227 q=-1.0 size= 252928kB time=00:05:44.16 bitrate=6020.4kbits/s speed=49.1x
frame= 9246 fps=1231 q=-1.0 size= 269824kB time=00:06:10.01 bitrate=5973.8kbits/s speed=49.3x
frame= 9825 fps=1227 q=-1.0 size= 288256kB time=00:06:33.12 bitrate=6006.8kbits/s speed=49.1x
frame=10468 fps=1230 q=-1.0 size= 309248kB time=00:06:58.78 bitrate=6049.3kbits/s speed=49.2x
frame=11129 fps=1235 q=-1.0 size= 318976kB time=00:07:25.28 bitrate=5868.3kbits/s speed=49.4x
frame=11780 fps=1239 q=-1.0 size= 333056kB time=00:07:51.32 bitrate=5788.7kbits/s speed=49.6x
frame=12469 fps=1246 q=-1.0 size= 344832kB time=00:08:18.86 bitrate=5662.5kbits/s speed=49.8x
frame=13090 fps=1246 q=-1.0 size= 364288kB time=00:08:43.70 bitrate=5698.4kbits/s speed=49.8x
frame=13739 fps=1248 q=-1.0 size= 379648kB time=00:09:09.62 bitrate=5658.6kbits/s speed=49.9x
frame=14367 fps=1248 q=-1.0 size= 394240kB time=00:09:34.77 bitrate=5618.9kbits/s speed=49.9x

[q] command received. Exiting.

frame=14789 fps=1254 q=-1.0 Lsize= 405657kB time=00:09:51.75 bitrate=5615.7kbits/s speed=50.2x
video:377777kB audio:27740kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 0.034411%

EliasGagnef commented 1 year ago

I have the exact same issue on my Tab A8, if I go into the integrated player and choose 360p it will play, not working in the web interface either

EliasGagnef commented 1 year ago

So it seems like maybe transcoding has stopped working? Here's some screenshots of 1 show and 2 movies that I know needed transcoding before, but aren't functional anymore now:

Screenshot_20230210_125816_Jellyfin Screenshot_20230210_125833_Jellyfin Screenshot_20230210_125848_Jellyfin

Also, in the web player (that usually works better for me) the same thing happens, except that it freezes on the image of the movie after you press play

satstarter commented 1 year ago

thats right i installed on my other pc jellyfin server 10.8.8 and then it's working as before so its a server problem something is broken in jellyfin server 10.8.9.

JulioQc commented 1 year ago

Same problem on Samsung A7 (SM-T500) on either integrated, web player or in Chrome with HEVC 10 bits. Works fine when using VLC for playback.

Server side log shows when broken:

StreamBuilder.BuildVideoItem( Profile="Jellyfin Android", Path="/mnt/media/Video/TV Shows/The Office (US)/Season 2/The Office (US) - S02E01 - The Dundies Bluray-1080p.mp4", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 )

When playing same file from Chrome on my desktop:

treamBuilder.BuildVideoItem( Profile="Anonymous Profile", Path="/mnt/media/Video/TV Shows/The Office (US)/Season 2/The Office (US) - S02E01 - The Dundies Bluray-1080p.mp4", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=Transcode, TranscodeReason=VideoCodecNotSupported )

Also, changing to potato quality in settings (ie 480p) doesn't seem to force the transcoding either.

What's odd is that DirectPlay works fine on my Android phones. Samsung specific issue with HEVC? Sure VLC works but it has it's problem so I'm guessing VLC does a CPU transcode, which JellyFin client cannot do.

Anyhow, bug now seems to be mentioned in the documentation (2). Doc is missing the workaround however (use external player).

satstarter commented 1 year ago

Anyhow, bug now seems to be mentioned in the documentation (2). Doc is missing the workaround however (use external player).

i saw this also however the docs saying this is whit H.265 8 bit and 10 bit but thats not true 8 bit just plays fine and playing a file on android tv app with ass subtitles and exoplayer also not transcoding anymore

JulioQc commented 1 year ago

hmm ya I guess that doc would need a little update :)

neingeist commented 1 year ago

I also have issues on the Samsung Galaxy Tab A8.

✔️ Jellyfin Android on an old Android 10 phone plays most media fine using the integrated player, most using DirectPlay

❌ Jellyfin Android on the new Androd 13 table (Samsung Galaxy Tab A8) using the integrated player has lots of playback issues, it seems it's all related to HEVC media. But not all HEVC media.

satstarter commented 1 year ago

Only 10 bit hevc media is the problem and until now no one from the jellyfin team has given an answer if this is known or wil be fixed !!

neingeist commented 1 year ago

x Jellyfin Android on the new Androd 13 table (Samsung Galaxy Tab A8) using the integrated player has lots of playback issues, it seems it's all related to HEVC media. But not all HEVC media.

Confirmed: It's all HEVC 10 bit media that DON'T PLAY on the Samsung Galaxy Tab A8 (Android 13), using Jellyfin Android App integrated player. Same media plays fine in the integrated player on my old Android 10 phone.

(I had another issue but that was due to corrupted media, and was unrelated to this issue.)

satstarter commented 1 year ago

oke one more thing its for sure a server problem i tested it with server version 10.8.8 and then 10 bit hevc plays with version 10.8.9 10bit hevc is broken. on Samsung Galaxy Tab A8 (Android 13)

neingeist commented 1 year ago

oke one more thing its for sure a server problem i tested it with server version 10.8.8 and then 10 bit hevc plays with version 10.8.9 10bit hevc is broken. on Samsung Galaxy Tab A8 (Android 13)

Doesn't work for me with server version 10.8.8 neither.

satstarter commented 1 year ago

Doesn't work for me with server version 10.8.8 neither.

strange do you mean it dont transcode then or do you mean direct play ?

neingeist commented 1 year ago

Doesn't work for me with server version 10.8.8 neither. strange do you mean it dont transcode then or do you mean direct play ?

it tries to direct play but fails (without an error message, just doesn't play).

satstarter commented 1 year ago

ok for me it plays in 10.8.8 only transcoded not direct play but my problem is from the moment that i updadet it to 10.8.9 it doesnt transcode anymore it tries to direct play but in 10.8.8 i am 100% sure it transcode

neingeist commented 1 year ago

ok for me it plays in 10.8.8 only transcoded not direct play

What does the player info ("(i)" in the player UI) say for Play method on 10.8.8?

satstarter commented 1 year ago

player: html video player play method: transcode protocol: http streamtype: Video

transcode info video codec: H264 audio codec: AAC

reason for transcode container not supported

its hevc 10bit video file playing whit webplayer on samsung a8 tablet

neingeist commented 1 year ago

I was testing with the integrated player, not the web player, so this adds to the confusion.

Meanwhile I was testing playing HEVC 10 bit videos outside of Jellyfin Android: The Samsung Galaxy Tab A8 does not play them in the Samsung(?) Video Player app and MX player does not it play it using HW decoding (SW decoding only). The A8 has a Mali G52 GPU, so it should play them using HW, AFAICS, but it doesn't.

Test videos: https://www.larmoire.info/jellyfish/

satstarter commented 1 year ago

Ok but i think the samsung A8 cant play hevc 10 bit thats where the jellyfin server supposed to jump in and transcode the video in a playable format for the client (tab A8) and thats my problem in server 10.8.8 this was possible but not anymore in 10.8.9

neingeist commented 1 year ago

My version of the A8 has a ARM Mali-G52 GPU, which AFAICT has a Mali-V52 video processor, which should be able to decode HEVC 10 bit. I write "should" because apparently it doesn't.

Nevertheless, I think Jellyfin should transcode (or I should be able to force transcoding.)

(Btw, the default web/HTML player used by the App does not play without stuttering... But at least 10.8.8 server does transcode for this player.)

peliopoulos commented 1 year ago

My A7 Lite now works with version 2.50 of the app

EDIT: False positive. It actually starts showing the video instead of an error or no response, but it's extremely choppy, even when I change the bitrate

jellyfin-bot commented 1 year ago

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.

If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or master branch, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.

This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

neingeist commented 1 year ago

It's still a problem. While I suppose my revision of the Samsung Galaxy Tab A8 does not have support for H.265 with 10 bit color bits, it would be nice if the Jellyfin app/server combination had a way to handle this nicely. I.e. by detecting the missing support if possible or at least being able to force transcoding for those videos.

peliopoulos commented 8 months ago

Still a problem for my A7 Lite - too bad cause it's making me think I should get a new tablet.

peliopoulos commented 5 months ago

Still a problem for my A7 Lite - too bad cause it's making me think I should get a new tablet.

This is crazy, I got the Tab A9+ and still have the same problem. Went from a Mediatek P22 to a Snapdragon 695, GPU is entirely different too. What is causing this????

jellyfin-bot commented 1 month ago

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.

If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or master branch, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.

This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.