.mkv files are sent but not played on Android TV Apps

[Pasgru]

Describe the bug

Playing a movie in mp4 format plays without issues.

Trying to play a .mkv file is resulting in a black screen stuck at 00:00

This only happens when the ExoPlayer is selcted, the libVLC replayes the file immediatly but with a sound delay. Also while using the libVLC player i cant fast forward. Pressing the button to skip 10sec ahead results in the playback restarting at 00:00

In the Dashboard the Server shows the user playing the file. Timestamp goes up normaly. Also when stopping the playback on the fire TV gives a log of the playback stopping at Xms where X > 0 although on the TV it shows the playback being stuck at 00:00 Log.txt

Logs

[2023-06-08 11:25:26.750 +02:00] [INF] [55] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Calo". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True [2023-06-08 11:25:26.750 +02:00] [INF] [55] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-libVLC", Path="/mnt/DATA/Movies/John Wick - Kapitel 4 (2023)/John Wick - Kapitel 4 (2023).mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/78f5d9c5-558c-c2f9-57a1-4d03633c225e/stream.mkv?MediaSourceId=78f5d9c5558cc2f957a14d03633c225e&Static=true&VideoCodec=h264&AudioCodec=eac3&AudioStreamIndex=2&api_key=&Tag=3e774f3b2410a083194203facb8f9d71" [2023-06-08 11:25:26.934 +02:00] [INF] [63] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Calo". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True [2023-06-08 11:25:26.934 +02:00] [INF] [63] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-ExoPlayer", Path="/mnt/DATA/Movies/John Wick - Kapitel 4 (2023)/John Wick - Kapitel 4 (2023).mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/78f5d9c5-558c-c2f9-57a1-4d03633c225e/stream.mkv?MediaSourceId=78f5d9c5558cc2f957a14d03633c225e&Static=true&VideoCodec=h264&AudioCodec=eac3&AudioStreamIndex=2&api_key=&Tag=3e774f3b2410a083194203facb8f9d71" [2023-06-08 11:25:39.047 +02:00] [INF] [57] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.68.50.246" closed [2023-06-08 11:25:39.533 +02:00] [INF] [51] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.68.50.246" request

FFmpeg logs

I get no FFmpeg logs

Media info of the file

No response

Application version

0.15.10

Device information

Amazon Fire TV Stick Lite

Android version

Fire OS 7.6.4.6

Jellyfin server version

10.8.10

[Pasgru]

proxying through cloudflare will result in this issue

[thornbill]

That would also likely be violating the cloudflare terms of service...

[Pasgru]

As this violates TOS of cloudflare, no issue.