App crashes during photo display

[sneJ-]

Describe the bug

Hello good people of this community,

here is my bug description:

Preperation: I created a media library for home videos and photos. I added a top level directory to the library. In the top level directory are two additional directories. One for photos and one for videos. In the video directory are around 50 videos. In the photos directory are around 3100 videos of type .JPG.

Bug reprodution: I start the Jellyfin app on my Fire TV stick. I enter the top level library "Home Videos and Photos". Both subdirectories photos and videos are displayed properly. I enter the photos subdirectory. All 3100 photos are dispayed properly as thumbnails. I pick a random photo thumbnail to enlarge it. The enlarged photo displays. Now everything freezes and the Jellyfin app closes after 2-3 seconds.

Further information I found following logs on my Jellyfin server that are mapped to the timestamps when I reproduced the bug.

Log.txt log2.txt

I'm able to display the images properly on with my webbrowser Jellyfin app on my PC.

If you need any further information, please do not hesitate to contact me.

Best regards

Jens.

Logs

No response

FFmpeg logs

No response

Media info of the file

General
Complete name                            : C:\Users\Jens\Desktop\PICT0001.JPG
Format                                   : JPEG
File size                                : 1 023 KiB

Image
Format                                   : JPEG
Width                                    : 1 680 pixels
Height                                   : 2 520 pixels
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 8 bits
Compression mode                         : Lossy
Stream size                              : 1 023 KiB (100%)

Application version

0.16.11

Device information

Amazon Fire TV Stick (older)

Android version

5.1.1

Jellyfin server version

10.9.7

[nielsvanvelzen]

Are you able to test if this issue still occurs in the 0.17 beta?

[sneJ-]

Hi,

I will be able to test if the issue still occurs in the 0.17 beta in around two weeks. Then I'll be back at the household that have the old FireTV sticks.

I just tested with my newer FireTV 4k stick in my home and didn't have the issue.

[sneJ-]

Hi,

I was able to reproduce the issue on an old fire tv sticks with the yesterday's released 0.17 app version.

[nielsvanvelzen]

Please share the crash logs from the new app version.

[sneJ-]

Hi Niels,

here is the log. Log.txt

I can also give some more information about the issue with the new version. It only occurs if I hit the play/forward/revert button after opening the image within the first few seconds.

If I open the first image, wait like 20 seconds and hit then one of the three buttons everything works.

Therefore, I've now a workaround to provide my family with :-)

If you need any further information,

please do not hesitate to contact me.

Best regards

Jens

[nielsvanvelzen]

Thanks for the logs! It looks like the bug from 0.16 was indeed fixed, but another one appeared with 0.17. Fortunately, that one was quite easy to fix and will be included in the next release (0.17.1).

[sneJ-]

Thank you very much :-)