Open 13Angels opened 1 month ago
In the app preferences, go to playback then set "Audio output" to "Direct". It defaults to "Downmix to stereo", which will force transcoding for a lot of audio codecs.
I also have this issue. Only on a Firestick at with app at V.0.17.1or V.0.17.0 Works fine on a JVC Fire TV on V.0.17.0, Android phones and tablets running V2.6.x. On the Firestick it tries to play any x265/HEVC file, after a couple of seconds of blank screen it pops up with the same error as O.P.
I've tried switching the Audio Output to Direct, I've changed bitrates, even tried switching to external player (VLC). It starts to try to play with VLC, sounds comes out but I get a corrupted frame of the video every 5 seconds or so.
Downgraded app back to 0.16.11 and reselected 'use libVLC' as the player and it works perfectly. All other devices set to use internal player and can play the file fine.
In the app preferences, go to playback then set "Audio output" to "Direct". It defaults to "Downmix to stereo", which will force transcoding for a lot of audio codecs.
I have indeed done that. Still the same issue.
I am having the same issue and I actually solved it the other way around. Changed from "Direct" to "Downmix" and now it works.
Had the same issue. This resolved it for me as well. I'm not seeing a crash log on my server, just a generic message about playback stopping.
I believe this issue is fixed with the next release via (#3875). Older FireOS devices don't support HEVC but the app wrongfully thought it did when it needed to transcode.
Describe the bug
I'm encountering a player error on my Amazon Fire TV Toshiba HD. I play the movie, and after a few seconds it says "Player Error encountered, re-trying...Too many errors, giving up." This error only happens on this device, all other TVs and computers work perfectly fine. Also, this error happens for a wide variety of movies, with different codecs too. I can't seem to find a correlation between any of them. Looking at the log, it seems the transcoding just stops completely, for no apparent reason.
Logs
Application version
0.17.0
Where did you install the app from?
Amazon Appstore
Device information
Toshiba HD - Fire TV (2018-2020)
Android version
Fire OS 6
Jellyfin server version
10.9.9