Music videos library won't play

[nothing2obvi]

Describe the bug For some reason, on one of my Amazon FireSticks, on both Kodi 19.5 and then now 20.5 (just installed), the music videos library won't play. All other libraries play successfully. However, on another FireStick I have, Kodi 19.4, Addon 1.0.1+py3, music videos play with no problem.

To Reproduce

1. Go to music videos library on Jellyfin for Kodi
2. Music videos don't play. It just says "Item failed to play. Check logs." or something similar.

Expected behavior Music video library should play

Logs Kodi is on an Amazon FireStick, so I don't know how to obtain the logs.

Screenshots N/A

System (please complete the following information):

• OS: [Amazon FireStick]
• Jellyfin Version: [10.8.13]
• Kodi Version: [20.5]
• Addon Version: [1.0.1+py3]
• Playback Mode: [Add-On]

[mcarlton00]

You literally ignored the URL in the issue template telling you how to get logs: https://kodi.wiki/view/Log_file/Easy

[nothing2obvi]

@mcarlton00

Sorry about that. I couldn't figure out how to find or create the advancedsettings.xml file and make an entry in it (whatever that means, it's not clear in the instructions) because I don't have a keyboard connected to my FireStick and I don't know how to make a new file within the /storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/userdata directory on Kodi. I can access that directory after enabling hidden files and folders but can't create a new file.

But here are the logs I could get. I have a feeling they aren't helpful. The attempt to play a music video is toward the very end.

https://paste.kodi.tv/afemapulim

[nothing2obvi]

Actually, I was able to add the advancedsettings.xml file using ADB, populated with example 1 of step 3. However, when I go back to Kodi settings it doesn't let me enable debug logging, only component-specific logging.

Anyway, I played one TV show just to make sure Jellyfin was working, then I attempted to play 3 music videos.

https://paste.kodi.tv/patolomufe

Lmk if I need to redo these logs.

[mcarlton00]

You're not connected to your jellyfin server. Or rather, your server isn't responding to the client requests. If you take a scroll through your first log it's pretty clear there's connection issues.

requests.exceptions.ConnectionError: HTTPConnectionPool(host='10.0.0.94', port=8096): Max retries exceeded with url: /system/info/public (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7c645df0>: Failed to establish a new connection: [Errno 111] Connection refused'))

[nothing2obvi]

@mcarlton00

But right before that I played an episode of a TV show from Jellyfin to test the connection. On both logs.

Thanks for taking a look.

[nothing2obvi]

I tried removing the library from Kodi, deleting the library from Jellyfin, adding the library back, and adding the new the library to Kodi, but it still won't play.

And to clarify, I can successfully play a TV show and a movie both before and after attempting to play music videos.

I installed the latest Kodi on another TV, with Jellyfin plugin, and I can play the music videos from that new library just fine. I'm not sure what's going on.

Also the Jellyfin users logged into each Kodi app have access to all libraries on Jellyfin.

[oddstr13]

I am unable to reproduce on my system, Music videos play just fine (Kodi 20.3). Both synced library, and via the non-synced menu.

Is the Jellyfin server showing anything in the logs when attempting to play back the music video? Is it different from playing other items that are successful?

Are you testing with the same file on all devices? Library entries that don't exist on disk tend to show a generic error in Kodi (media drive not mounted on the server f.ex.)

[nothing2obvi]

So strange. I updated to the latest Kodi and it works now. It hasn't been working for over a year. Thanks to both of you for taking the time.