jellyfin / jellyfin-media-player

Jellyfin Desktop Client
GNU General Public License v2.0
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Can't install JFMP 1.10.1 on Windows #666

Open chp-1960 opened 1 month ago

chp-1960 commented 1 month ago

The bug

Can't install JMP 1.10.1 on Windows. Note : The install is on disk D:

To Reproduce While trying to upgrade JMP from ver. 1.9.1 to 1.10.1, it begin the install then after a while it look like a roll-back is applied. The install finishes with an install fail warning. Same behavior happens even if I uninstall JMP 1.9.1 first.

Reinstall of JMP 1.9.1 cause no problems

Expected behavior A clean JMP 1.10.1 install

Any dependencies are required for version 1.10.1 ?

Here is the install log : [3BAC:2C6C][2024-05-25T16:59:24]i001: Burn v3.14.1.8722, Windows v10.0 (Build 19045: Service Pack 0), path: D:\Temp{CFCEF917-680C-4386-9EE8-819171D137FC}.cr\JellyfinMediaPlayer-1.10.1-windows-x64.exe [3BAC:2C6C][2024-05-25T16:59:24]i000: Initializing numeric variable 'autolaunch' to value '0' [3BAC:2C6C][2024-05-25T16:59:24]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Jellyfin\Jellyfin Media Player' [3BAC:2C6C][2024-05-25T16:59:24]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\JellyfinMediaPlayer.exe' [3BAC:2C6C][2024-05-25T16:59:24]i000: Initializing numeric variable 'AddDesktopShortcut' to value '1' [3BAC:2C6C][2024-05-25T16:59:24]i009: Command Line: '-burn.clean.room=E:\Téléchargements\Jellyfin\Players\JellyfinMediaPlayer-1.10.1-windows-x64.exe -burn.filehandle.attached=588 -burn.filehandle.self=188' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\Téléchargements\Jellyfin\Players\JellyfinMediaPlayer-1.10.1-windows-x64.exe' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\Téléchargements\Jellyfin\Players\' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WixBundleLog' to value 'D:\Temp\Jellyfin_Media_Player_20240525165924.log' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WixBundleName' to value 'Jellyfin Media Player' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WixBundleManufacturer' to value 'Jellyfin' [3BAC:3A3C][2024-05-25T16:59:24]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [3BAC:3A3C][2024-05-25T16:59:24]i000: Setting version variable 'WixBundleFileVersion' to value '1.10.1.0' [3BAC:2C6C][2024-05-25T16:59:24]i100: Detect begin, 13 packages [3BAC:2C6C][2024-05-25T16:59:24]i000: Registry key not found. Key = 'Software\Jellyfin\Jellyfin Media Player' [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'PreviousInstallFolder' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting numeric variable 'FoundMfPlatDll' to value 1 [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1 [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '19045' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegCurrentBuild' to value '19045' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegEditionID' to value 'Enterprise' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegInstallationType' to value 'Client' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Enterprise' [3BAC:2C6C][2024-05-25T16:59:24]i000: Setting string variable 'WinRegReleaseID' to value '2009' [3BAC:2C6C][2024-05-25T16:59:24]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14' [3BAC:2C6C][2024-05-25T16:59:24]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14' [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'FoundMfPlatDll' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin7x86, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin7x64, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin8x86, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin8x64, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin81x86, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin81x64, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin10x86, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin10x64, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: pmp, state: Absent, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: vcredist_repair, state: Absent, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i101: Detected package: vcredist, state: Absent, cached: None [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'VersionNT >= v6.1' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:24]i199: Detect complete, result: 0x0 [3BAC:3A3C][2024-05-25T16:59:27]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0 [3BAC:3A3C][2024-05-25T16:59:27]i000: Setting numeric variable 'AddDesktopShortcut' to value 1 [3BAC:3A3C][2024-05-25T16:59:34]i000: Setting string variable 'InstallFolder' to value 'D:\Program Files\Jellyfin\Jellyfin Media Player' [3BAC:3A3C][2024-05-25T16:59:35]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0 [3BAC:3A3C][2024-05-25T16:59:35]i000: Setting numeric variable 'AddDesktopShortcut' to value 1 [3BAC:2C6C][2024-05-25T16:59:35]i200: Plan begin, 13 packages, action: Install [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511 [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511 [3BAC:2C6C][2024-05-25T16:59:35]i000: Setting string variable 'WixBundleRollbackLog_pmp' to value 'D:\Temp\Jellyfin_Media_Player_20240525165924_000_pmp_rollback.log' [3BAC:2C6C][2024-05-25T16:59:35]i000: Setting string variable 'WixBundleLog_pmp' to value 'D:\Temp\Jellyfin_Media_Player_20240525165924_000_pmp.log' [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'Bad_VCRedist' evaluates to false. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair [3BAC:2C6C][2024-05-25T16:59:35]i052: Condition 'NOT Bad_VCRedist' evaluates to true. [3BAC:2C6C][2024-05-25T16:59:35]w321: Skipping dependency registration on package with no dependency providers: vcredist [3BAC:2C6C][2024-05-25T16:59:35]i000: Setting string variable 'WixBundleLog_vcredist' to value 'D:\Temp\Jellyfin_Media_Player_20240525165924_001_vcredist.log' [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None [3BAC:2C6C][2024-05-25T16:59:35]i299: Plan complete, result: 0x0 [3BAC:2C6C][2024-05-25T16:59:35]i300: Apply begin [3BAC:2C6C][2024-05-25T16:59:35]i010: Launching elevated engine process. [3BAC:2C6C][2024-05-25T16:59:35]i011: Launched elevated engine process. [3BAC:2C6C][2024-05-25T16:59:35]i012: Connected to elevated engine. [3BC4:3BC0][2024-05-25T16:59:35]i358: Pausing automatic updates. [3BC4:3BC0][2024-05-25T16:59:35]i359: Paused automatic updates. [3BC4:3BC0][2024-05-25T16:59:35]i360: Creating a system restore point. [3BC4:3BC0][2024-05-25T16:59:35]w363: Could not create system restore point, error: 0x80070422. Continuing... [3BC4:3BC0][2024-05-25T16:59:35]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, options: 0x7, disable resume: No [3BC4:3BC0][2024-05-25T16:59:35]i000: Caching bundle from: 'D:\Temp{F60745BE-6B8F-40BC-AA74-60AE2A80FA49}.be\JellyfinMediaPlayer-1.10.1-windows-x64.exe' to: 'C:\ProgramData\Package Cache{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}\JellyfinMediaPlayer-1.10.1-windows-x64.exe' [3BC4:3BC0][2024-05-25T16:59:35]i320: Registering bundle dependency provider: {fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, version: 1.10.1.0 [3BC4:3BC0][2024-05-25T16:59:35]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, resume: Active, restart initiated: No, disable resume: No [3BC4:3808][2024-05-25T16:59:36]i305: Verified acquired payload: pmp at path: C:\ProgramData\Package Cache.unverified\pmp, moving to: C:\ProgramData\Package Cache{1B5AF87B-7FCD-44C4-92AF-965F7861165A}v1.10.1\PMP.msi. [3BC4:3808][2024-05-25T16:59:36]i305: Verified acquired payload: vcredist at path: C:\ProgramData\Package Cache.unverified\vcredist, moving to: C:\ProgramData\Package Cache\046F00C519900FCBF2E6E955FC155B11156A733B\vcredist_x64.exe. [3BC4:3BC0][2024-05-25T16:59:36]i323: Registering package dependency provider: {1B5AF87B-7FCD-44C4-92AF-965F7861165A}, version: 1.10.1, package: pmp [3BC4:3BC0][2024-05-25T16:59:36]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{1B5AF87B-7FCD-44C4-92AF-965F7861165A}v1.10.1\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="D:\Program Files\Jellyfin\Jellyfin Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client" ADDDESKTOPSHORTCUT="1"' [3BAC:2C6C][2024-05-25T16:59:46]i319: Applied execute package: pmp, result: 0x0, restart: None [3BC4:3BC0][2024-05-25T16:59:46]i325: Registering dependency: {fc2b4219-3ac7-42d9-9d0c-387fb414cd5d} on package provider: {1B5AF87B-7FCD-44C4-92AF-965F7861165A}, package: pmp [3BC4:3BC0][2024-05-25T16:59:46]i301: Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\046F00C519900FCBF2E6E955FC155B11156A733B\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\046F00C519900FCBF2E6E955FC155B11156A733B\vcredist_x64.exe" /install /quiet /norestart' [3BC4:3BC0][2024-05-25T16:59:48]e000: Error 0x80070643: Process returned error: 0x643 [3BC4:3BC0][2024-05-25T16:59:48]e000: Error 0x80070643: Failed to execute EXE package. [3BAC:2C6C][2024-05-25T16:59:48]e000: Error 0x80070643: Failed to configure per-machine EXE package. [3BAC:2C6C][2024-05-25T16:59:48]i319: Applied execute package: vcredist, result: 0x80070643, restart: None [3BAC:2C6C][2024-05-25T16:59:48]e000: Error 0x80070643: Failed to execute EXE package. [3BC4:3BC0][2024-05-25T16:59:48]i351: Removing cached package: vcredist, from path: C:\ProgramData\Package Cache\046F00C519900FCBF2E6E955FC155B11156A733B\ [3BC4:3BC0][2024-05-25T16:59:50]i326: Removed dependency: {fc2b4219-3ac7-42d9-9d0c-387fb414cd5d} on package provider: {1B5AF87B-7FCD-44C4-92AF-965F7861165A}, package pmp [3BC4:3BC0][2024-05-25T16:59:50]i301: Applying rollback package: pmp, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="D:\Program Files\Jellyfin\Jellyfin Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client" ADDDESKTOPSHORTCUT="1"' [3BAC:2C6C][2024-05-25T17:00:07]i319: Applied rollback package: pmp, result: 0x0, restart: None [3BC4:3BC0][2024-05-25T17:00:07]i329: Removed package dependency provider: {1B5AF87B-7FCD-44C4-92AF-965F7861165A}, package: pmp [3BC4:3BC0][2024-05-25T17:00:07]i351: Removing cached package: pmp, from path: C:\ProgramData\Package Cache{1B5AF87B-7FCD-44C4-92AF-965F7861165A}v1.10.1\ [3BC4:3BC0][2024-05-25T17:00:07]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, resume: None, restart: None, disable resume: No [3BC4:3BC0][2024-05-25T17:00:07]i330: Removed bundle dependency provider: {fc2b4219-3ac7-42d9-9d0c-387fb414cd5d} [3BC4:3BC0][2024-05-25T17:00:07]i352: Removing cached bundle: {fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, from path: C:\ProgramData\Package Cache{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}\ [3BC4:3BC0][2024-05-25T17:00:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{fc2b4219-3ac7-42d9-9d0c-387fb414cd5d}, resume: None, restart initiated: No, disable resume: No [3BAC:2C6C][2024-05-25T17:00:08]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

chp-1960 commented 1 month ago

Ok, I'll reply to myself and to others who got the same problem.

After better analysis of the logs, the dependence involved is MS Visual C++ 2015-2022 redistributable (x64). For some reason, JMP 1.10.1 was unable to uninstall the previous version and to install it's own version.

I had to use the ms tool called "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" to correct the problem by uninstalling the previous MS Visual C++ package and to allow to install the JMP bundled one.

JMP 1.10.1 Problem solved.