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jellyfin / jellyfin-plugin-opensubtitles

https://jellyfin.org
GNU General Public License v3.0
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Plugin doesn't find subtitles - but they do exist on the website #141

Closed Obegg closed 3 months ago

Obegg commented 4 months ago

It appears as though the OpenSubtitles plugin (which is updated to the latest): image

Can't seem to find subtitles for a TV series: image

But there is a subtitle available to download from OpenSubtitles.org: https://www.opensubtitles.org/en/subtitles/9910293/one-day-episode-1-1-he

Why doesn't this plugin find it and downloads it?

MBR-0001 commented 4 months ago

Are you able to find that subtitle on https://opensubtitles.com ? The plugin uses the new API which pulls subtitles from the .com site, not .org. Those two should have identical subtitles but sometimes due to issues in their systems they don't.

Obegg commented 4 months ago

https://www.opensubtitles.com/en/tvshows/2024-one-day/seasons/1/episodes/1-episode-1-1478317 Yes, I am able to find this exact subtitles from the .com website. https://www.opensubtitles.com/en/subtitles/one-day-s01e01-nordic-1080p-webrip-x264-statixdk

MBR-0001 commented 4 months ago

can you try turning on debug logging https://jellyfin.org/docs/general/administration/troubleshooting/#debug-logging and searching for the subtitles? it should log something like search query: { (stuff here) }

Obegg commented 4 months ago

So a weird thing just happened... I changed "MinimumLevel": "Information" to "MinimumLevel": "Debug", restarted the PC, and now it downloaded only 8 subtitles (out of 14). So after a while I come to the conclusion that what you said

Those two should have identical subtitles but sometimes due to issues in their systems they don't.

And this is true, for example episode 10, on org it shows up: https://www.opensubtitles.org/en/subtitles/9910302/one-day-episode-1-10-he but on .com it doesn't: image

So basically I just needed to restart my PC (don't know why it fixed it) and the remaining issue is as you said - the two websites don't show similar subtitles.

Is there any way to counter this specific issue with the subtitles not showing up on .com?

MBR-0001 commented 4 months ago

Is there any way to counter this specific issue with the subtitles not showing up on .com?

Well, you could notify them on their forum https://forum.opensubtitles.org/ or through the contact form https://www.opensubtitles.com/en/contact/, they usually solve this quite quickly

Obegg commented 4 months ago

I actually meant for the plugin itself rather then the website... Other then that - issues solved and you can close this issue.