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jellyfin / jellyfin-roku

The Official Roku Client for Jellyfin
https://jellyfin.org
GNU General Public License v2.0
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Clicking on any H265/HEVC videos crashes to Roku Home Menu #1155

Open Gaffers2277 opened 1 year ago

Gaffers2277 commented 1 year ago

Software Versions

Describe the bug

It started today, i haven't changed any settings and it was all working till a few hours ago. Now when i click on any H265/HEVC videos it just crashes to the Roku Home Menu. I have restarted the Roku and the server but it hasn't fixed it. I can still play H264 files. I do force Audio Transcoding as most of my rips are 5:1 but i have a stereo TV so it would be too quite then way too loud. I changed that setting almost three weeks ago and up till today i was watching my TV Show no problems but now it crashes. ## How To Reproduce
  1. Go to Show with H265/HEVC Codec
  2. Click on Episode
  3. Crash to Roku home menu occurs

Expected behavior

The episode plays with no problems ## Logs There are no FFmpeg logs for transcoding as it doesnt seem to get that far. My server logs doesnt show any thing out of the ordinary just plugins doing things but Roku App doesnt use Plugins as far as i'm aware ## Screenshots

Connection Information

Additional context

I had a similar issue in January but it resolved its self Issue #994
1hitsong commented 1 year ago

These kind of codec specific issues are always so hard to run down because of all the options and nuance that can exist with the video files.. Do you mind if we try a new approach to run this down?

So we can recreate the issue as closely as possible, can you create a HandBrake preset that will convert a video into an H265 video that causes the crash, then export the preset and post it here? That way we can convert a video into the exact same format for debugging.

Gaffers2277 commented 1 year ago

Yeah i thought that could be the case. I can give it a go tomorrow. Would screenshots of settings help as well?

Gaffers2277 commented 1 year ago

I'm not sure if the preset is an exact match, I couldn't find all matching settings but the video i transcoded through the preset does cause the same crash.

H265 Preset Test.zip

I have done some more testing add played all the codecs i have. All H264 videos play no problem, most are Direct Playing. Mpeg4 is transcoded to H264 but i did notice one show that the video lagged and glitched with frames dropping and visually merging making it unwatchable. The rest i tested work. VP9 plays audio but no video, though they are downloads from YouTube with googles VP9 codec Xvid seems to just crash

Finally H265/HEVC - Some work some don't - I tried Stargate Atlantis and it worked then tried Grimm and it crashed. Here are the media info from Jellyfin for those shows.

Stargate Atalantis - Video Title 1080p HEVC SDR Codec HEVC Profile Main 10 Level 120 Resolution 1920x1080 Aspect ratio 16:9 Interlaced No Framerate 23.976025 Bitrate 3277 kbps Bit depth 10 bit Video range SDR Video range type SDR Colour spacebt 709 Colour transferbt 709 Colour primariesbt 709 Pixel format yuv420p10le Ref frames1

Audio Title English - Dolby Digital - 5.1 - Default Language eng Codec AC3 Layout 5.1 Channels 6 ch Bitrate 448 kbps Sample rate 48000 Hz Default Yes Forced No External No

Grimm - Video Title 1080p HEVC SDR Codec HEVC Profile Main 10 Level 120 Resolution 1920x1080 Aspect ratio 16:9 Interlaced No Framerate 23.976025 Bitrate 13827 kbps Bit depth 10 bit Video range SDR Video range type SDR Colour space bt709 Colour transfer bt709 Colour primaries bt709 Pixel format yuv420p10le Ref frames 1

Audio Title English - DTS-HD MA - 5.1 - Default Language eng Codec DTS Profile DTS-HD MA Layout 5.1 Channels 6 ch Bitrate 2462 kbps Sample rate 48000 Hz Bit depth 24 bit Default Yes Forced No External No

As far as i can tell the only differences are Video Bitrate and Audio Codec. The thing is Grimm worked fine till yesterday so im confused why it suddenly crashes back to Roku Home Menu. I don't even get the Error During Playback popup, it just crashes.

Here is a screen shot of my playback setting, Right is Server settings (they are probably wrong but i have no idea what the settings do so i left it as default. Left is the Family User playback settings for the Roku Account.

Screenshot (62)

Screenshot (63)

Gaffers2277 commented 1 year ago

@1hitsong Hi, any update on what might be my problem?

1hitsong commented 1 year ago

Not yet. I likely won't have time to re investigate until this weekend.

1hitsong commented 1 year ago

@Gaffers2277 We just pushed 1.6.4 live and it has a new setting called Playback Bitrate Limits. If you disable this setting, does the problem video act any differently?

Gaffers2277 commented 1 year ago

No it didn't, I think the issue is a bitrate issue, as only high bitrate h265 videos seem to crash, but that new setting being disabled didn't fix the crashing

Gaffers2277 commented 1 year ago

@1hitsong I have solved the issue. After some researching i looked into what codecs my graphics card was compatiable to transcode and my Nvidia 960M in my Laptop cant transcode VP8/9 and HEVC 10bit. So once i turned off those codecs in the transcoding settings on the server side, the Roku started playing them again as direct play. Seems to be working now and i haven't run into any devices that cant direct play HEVC/H265.

1hitsong commented 1 year ago

That's awesome you got it resolved! Thanks for following up and letting us know too!

Gaffers2277 commented 1 year ago

@1hitsong Yeah hopefully if someone else has this issue it will help. Wasn't something i would have thought about until looking further into NVENC and realising it could be incompatability issues. Thanks for the help.

Gaffers2277 commented 1 year ago

@1hitsong Well its back again, it just started crashing when i try to play videos. Its weird as it haven't touched a setting since and now it crashes when i play H265 and H264! So im back to being slightly stumped about what is causing the issue. It seems to affect stuff i watched before as well, for example i watched probably a full season of Stargate Atlantis but now it just crashes to the roku home page. It seems to be any bitrate and i tried limiting the bitrate to see if it was that but it seems to call the server but the server never gets a chance to send the video. I have a Intro preroll i play and it doesn't even get that far. It doesnt even show up in the logs on the server as direct play or transcode. If i remember correctly most of what i was watching was direct play except i transcode the audio to stereo from the Blu-ray 5.1. Is there anything that comes to mind that could cause this behaviour?? Like wrong settings or like maybe my FFMpeg is broken?? Im new to transcoding in general as i used to watch everything through VLC until i learnt about media servers.

candry7731 commented 1 year ago

@Gaffers2277 Do you know how to sideload developer apps on the roku? if so you could try this zip file. Jellyfin-Roku-dev-c20d5a149464e0a4a32b09b037a6a2476db77d9d (1).zip

if you need help sideloading the zip file you can view this how to guide, https://github.com/jellyfin/jellyfin-roku#beta-test

Let me know once you have added the deveolper app and let me know if this fixes your errors.

cewert commented 1 year ago

@candry7731 FYI there are sideloading instructions on our readme: https://github.com/jellyfin/jellyfin-roku#beta-test

candry7731 commented 1 year ago

@candry7731 FYI there are sideloading instructions on our readme: https://github.com/jellyfin/jellyfin-roku#beta-test

Ah, I forgot those were updated! Thanks!

OSS-GR commented 1 year ago

I had a similar issue, it sort of did it with all types of content. I reinstalled the Roku app and it’s been working great since.

cewert commented 10 months ago

Hi @Gaffers2277

Are you still experiencing this issue on the latest v1.6.6 release?

If so, can you tell me your device model? Also, can you disable the following user settings and see if that helps?