Horrible audio and video syncing/looping issues after 2.0.0 update

jellyfin / jellyfin-roku

The Official Roku Client for Jellyfin

https://jellyfin.org

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Horrible audio and video syncing/looping issues after 2.0.0 update #1593

Open pokkst opened 10 months ago

pokkst commented 10 months ago

Software Versions

Jellyfin Server Version: 10.9.0 - "unstable" Docker image
Roku Client Version: 2.0.0

Describe the bug

On practically every show/movie, there are horrible audio/video desyncing issues and even looping issues

How To Reproduce

Go to any movie/show
Let it play for a bit
Experience audio getting out of sync with video, or audio/video just looping over and over
If that doesn't happen, try enabling subtitles (enabling subtitles has also been giving a lot more "Error during playback" popups)

Expected behavior

Audio and video should be in sync and not loop

Logs

Screenshots

Connection Information

Is server local or remote? Local
Is server connection HTTP or HTTPS? "HTTPS"/TLS

Additional context

1hitsong commented 10 months ago

We need more info so we can try to recreate the issue. I've been running this release code for months and have not seen any desync issues.

Video file details, server logs, etc.

Does it do the same on the stable server version?

cewert commented 10 months ago

We only really support the stable version of the server. Can you reproduce this using server version 10.8.13?

Are you coming from client version 1.6.6? Did the files work on 1.6.6?

pokkst commented 10 months ago

Yes, everything was working fine audio/video-wise up until the 2.0.0 update. Files that worked fine prior do not work fine now, and it happens with literally any show/movie in any audio/video encoding, and happens with or without subtitles. Additionally, I do not experience this in any other Jellyfin client, only the Roku version.

weirdofhermiston commented 10 months ago

I'm on 10.8.10 and having the same issue, but only when I skip or fast forward in a file. It only happens on the Roku app. This never happened with the previous version.

mateusfn98 commented 10 months ago

Signed!! Same problem here.

1hitsong commented 10 months ago

Again, we can't do anything until y'all supply video details so we can attempt to recreate this issue.

Telling us "Go to any movie/show" isn't correct because I've been using this code for a while and have not seen this issue.

weirdofhermiston commented 10 months ago

Here's media info for a file with issues.

Unsolved.Mysteries.S05E07.480p.WEB-DL.AAC2.0.H.264-PLAYREADY Container: mkv Size: 331 MB

Video Title: 480p H264 SDR Codec: H264 AVC: Yes Profile: Main Level: 30 Resolution: 640x480 Aspect ratio: 4:3 Interlaced: No Framerate: 29.970032 Bitrate: 925 kbps Bit depth: 8 bit Video range: SDR Video range type: SDR Color space: bt709 Color transfer: bt709 Color primaries: bt709 Pixel format: yuv420p Ref frames: 1 NAL: 4

Audio Title: AAC - Stereo - Default Codec: AAC Profile: LC Layout: stereo Channels: 2 ch Bitrate: 125 kbps Sample rate: 48000 Hz Default: Yes Forced: No External: No

Subtitle Title: English [CC] - Undefined - SUBRIP Codec: SUBRIP Default: No Forced: No External: No

mateusfn98 commented 10 months ago

Again, we can't do anything until y'all supply video details so we can attempt to recreate this issue.

Telling us "Go to any movie/show" isn't correct because I've been using this code for a while and have not seen this issue.

Open some media, change subtitles, backward skip to the beginning, and watch it. (do some skip/backward skip if you don't get the error) This is what I do in every media I watch (my auto subtitle stopped some weeks ago, but not only in Roku), and always get that error of looping/unsync.

pokkst commented 10 months ago

I have now received several reports from people who use my server, that also updated to the Roku 2.0.0 client, that they are experiencing the audio/video desync/loop issues. Non-Roku users are not experiencing these issues.

iffycodes commented 7 months ago

I am seeing the issue as well. It only appears if I pause and resume the stream at some point. It is especially noticable at the end of a stream where you will see the program end and then jump back in to the middle.

mateusfn98 commented 7 months ago

I am seeing the issue as well. It only appears if I pause and resume the stream at some point. It is especially noticable at the end of a stream where you will see the program end and then jump back in to the middle.

or when re-opens some media, this "reverse" happens, showing the 5:00 scenes at 3:00. continue not so often, but commonly.