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jellyfin / jellyfin-roku

The Official Roku Client for Jellyfin
https://jellyfin.org
GNU General Public License v2.0
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Home screen shows no media. Can only use search to find and play media #1631

Open techninja025 opened 6 months ago

techninja025 commented 6 months ago

Software Versions

Describe the bug

Upon login (no matter the user permissions) no media shows on the home screen. The only way to play media is to press the "*" button and select search. You have to know what content you want to consume because you cant browse. I now use airplay from my iPod to listen to music more because this functionality has been broken for many months.

How To Reproduce

  1. Open the app
  2. Login
  3. Bug occurs

Expected behavior

To see any UI with browsing options when logged in.

Logs

Screenshots

IMG_6372 731

Connection Information

Additional context

1hitsong commented 6 months ago

On the Roku, do you have the setting User Interface / General / Use Web Client's Home Section Arrangement enabled?

techninja025 commented 6 months ago

I’ve tried both enabled and disabled with an app re-launch in between.

From: 1hitsong @.> Sent: Wednesday, January 10, 2024 8:19:52 PM To: jellyfin/jellyfin-roku @.> Cc: techninja025 @.>; Author @.> Subject: Re: [jellyfin/jellyfin-roku] Home screen shows no media. Can only use search to find and play media (Issue #1631)

Do you have the setting User Interface / General / Use Web Client's Home Section Arrangement enabled?

— Reply to this email directly, view it on GitHubhttps://github.com/jellyfin/jellyfin-roku/issues/1631#issuecomment-1886093473, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AWZZFLKMTOBS6AEYURAHP63YN5D4RAVCNFSM6AAAAABBVDEUECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOBWGA4TGNBXGM. You are receiving this because you authored the thread.Message ID: @.***>

1hitsong commented 6 months ago

Can you post a pic of your Home Section settings on the server?

techninja025 commented 6 months ago

Sorry for the delay. Dealing with snow removal. Here they are. Let me know if you'd like any more info! Screenshot 2024-01-11 171234 Screenshot 2024-01-11 171354 Screenshot 2024-01-11 171411

cewert commented 6 months ago

"... this functionality has been broken for many months."

@techninja025 Did this work for you with version 1.6.6? Did this ever work for you?

One thing you could try is reinstalling the app which will wipe all persistent data from the roku device. I don't expect this to fix your issue but it would rule a few things out.

techninja025 commented 6 months ago

It worked before version 2.0.0. I deactivated my Jellyfin server when I was changing my network setup (power line networking went down when the A/C turned on summer 23’). I reinstalled the Roku app in December 2023 and it hasn’t worked since.

Cooper White he/him/his

From: Charles Ewert @.> Sent: Friday, January 12, 2024 2:09:30 PM To: jellyfin/jellyfin-roku @.> Cc: techninja025 @.>; Mention @.> Subject: Re: [jellyfin/jellyfin-roku] Home screen shows no media. Can only use search to find and play media (Issue #1631)

"... this functionality has been broken for many months."

@techninja025https://github.com/techninja025 Did this work for you with version 1.6.6? Did this ever work for you?

One thing you could try is reinstalling the app which will wipe all persistent data from the roku device. I don't expect this to fix your issue but it would rule a few things out.

— Reply to this email directly, view it on GitHubhttps://github.com/jellyfin/jellyfin-roku/issues/1631#issuecomment-1889889193, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AWZZFLJAO74U7FQWAH5BVPDYOGJ7VAVCNFSM6AAAAABBVDEUECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOBZHA4DSMJZGM. You are receiving this because you were mentioned.Message ID: @.***>

cewert commented 6 months ago

So you uninstalled the roku app(v1.6.6), modified your network, reinstalled the roku app (v2.0.0), and the now the roku app is bugged. Do I have that right?

Can you sideload v1.6.6 to verify it still works correctly with your new setup? This would give you a way to use the app until the bug is fixed as well as help us narrow down the bug. There are instructions on our readme under Beta Test EDIT: use the v1.6.6 zip from the release page for step 2

techninja025 commented 6 months ago

I didn’t explain that right. I’m still using power line networking to the server. The Roku has an Ethernet cable to the router. This setup worked and is the same from when the Jellyfin server was first deployed winter January of 23’. I just turned the Jellyfin off when only Wi-Fi worked on the server during the summer months. The only thing that ultimately changed is the Roku app version. The devices are all the same. I wish I could give you more info or logs but I don’t know how to find it. I may just stop using the Roku app because it’s a pain to use when the home screen is blank.

Cooper White he/him/his

From: Charles Ewert @.> Sent: Friday, January 12, 2024 9:41:59 PM To: jellyfin/jellyfin-roku @.> Cc: techninja025 @.>; Mention @.> Subject: Re: [jellyfin/jellyfin-roku] Home screen shows no media. Can only use search to find and play media (Issue #1631)

So you uninstalled the roku app, modified your network, reinstalled the roku app (v2.0.0), and the now the roku app is bugged. Do I have that right?

Can you sideload v1.6.6 to verify it still works correctly with your new setup? This would give you a way to use the app until the bug is fixed as well as help us narrow down the bug. There are instructions on our readme under Beta Testhttps://github.com/jellyfin/jellyfin-roku#beta-test

— Reply to this email directly, view it on GitHubhttps://github.com/jellyfin/jellyfin-roku/issues/1631#issuecomment-1890286172, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AWZZFLIE7H73T6NI44RTKULYOH7APAVCNFSM6AAAAABBVDEUECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJQGI4DMMJXGI. You are receiving this because you were mentioned.Message ID: @.***>

techninja025 commented 6 months ago

I’ve had no network connectivity problems between the server and the Roku. I’ve watched full movies no problem with continuous uninterrupted playback. When version 2.0.0 was installed back onto the Roku I only got a splash screen with the new features and fixes and it’s never shown a Home Screen since then.

Cooper White he/him/his

From: Cooper White @.> Sent: Friday, January 12, 2024 9:46:39 PM To: jellyfin/jellyfin-roku @.>; jellyfin/jellyfin-roku @.> Cc: Mention @.> Subject: Re: [jellyfin/jellyfin-roku] Home screen shows no media. Can only use search to find and play media (Issue #1631)

I didn’t explain that right. I’m still using power line networking to the server. The Roku has an Ethernet cable to the router. This setup worked and is the same from when the Jellyfin server was first deployed winter January of 23’. I just turned the Jellyfin off when only Wi-Fi worked on the server during the summer months. The only thing that ultimately changed is the Roku app version. The devices are all the same. I wish I could give you more info or logs but I don’t know how to find it. I may just stop using the Roku app because it’s a pain to use when the home screen is blank.

Cooper White he/him/his

From: Charles Ewert @.> Sent: Friday, January 12, 2024 9:41:59 PM To: jellyfin/jellyfin-roku @.> Cc: techninja025 @.>; Mention @.> Subject: Re: [jellyfin/jellyfin-roku] Home screen shows no media. Can only use search to find and play media (Issue #1631)

So you uninstalled the roku app, modified your network, reinstalled the roku app (v2.0.0), and the now the roku app is bugged. Do I have that right?

Can you sideload v1.6.6 to verify it still works correctly with your new setup? This would give you a way to use the app until the bug is fixed as well as help us narrow down the bug. There are instructions on our readme under Beta Testhttps://github.com/jellyfin/jellyfin-roku#beta-test

— Reply to this email directly, view it on GitHubhttps://github.com/jellyfin/jellyfin-roku/issues/1631#issuecomment-1890286172, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AWZZFLIE7H73T6NI44RTKULYOH7APAVCNFSM6AAAAABBVDEUECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJQGI4DMMJXGI. You are receiving this because you were mentioned.Message ID: @.***>

335iguy commented 1 month ago

I was also getting the same experience. Just realized that the users I created for each device didn't have access to the libraries.