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jellyfin / jellyfin-roku

The Official Roku Client for Jellyfin
https://jellyfin.org
GNU General Public License v2.0
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app crashing to homescreen #397

Closed steelersfan7 closed 2 years ago

steelersfan7 commented 3 years ago

Describe the bug When opening the latest version of roku on a TCL roku tv the app crashes when clicking on a poster

To Reproduce

  1. select any library on roku
  2. see posters
  3. click on a poster
  4. end up back to the home screen

Expected behavior more consistient behavior when it comes to viewing the metadata for movie/show Logs I do not know how to get logs but I did try:

downloading eclipse, cloning the repo, installing the plugin and connecting to the roku with telnet. I see just a console. tried running anything from here https://developer.roku.com/docs/developer-program/debugging/debugging-channels.md and nothing happens.

I did come across the link below which states in the developer dashboard it would log crashes:

https://community.roku.com/t5/Roku-Developer-Program/Bright-Script-Crash-Log/m-p/566477

Screenshots no screenshots, click on a library, click on a poster and it ends up back on the main screen.

Additional context this is a TCL roku tv on software version 9.4.2 build 4101-88(latest for me) this behavior exhibits on stable and beta versions of jellyfin from the roku store

anthonylavado commented 3 years ago

@neilsb Could this be that null event you were looking into?

jimdogx commented 2 years ago

Don't know if this is related but I was using a Roku USB stick with Jellyfin just fine. Then I recently got a new TCL Roku TV and any time I tried to play anything it would crash back to the Home Screen. After some debugging I found that this crash was the same one mentioned here:

https://github.com/jellyfin/jellyfin-roku/issues/467

Changing the one line (mediaSourceId = "") fixed the issue for me.