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jellyfin / jellyfin-server-windows

The Windows tray app and installer for Jellyfin Server on Windows.
https://jellyfin.org
MIT License
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Jellyfin Service missing on Windows #118

Closed BB-Forrest closed 2 months ago

BB-Forrest commented 3 months ago

Please describe your bug

I've just upgraded from 10.8.13 to 10.9.1

My Jellyfin service in Windows has disapeared and the tray app will not open as it says the service is not running.

Reproduction Steps

Downloaded new release from jellyfin.org - AMD64 version, upgraded jellyfin, it uninstalled the service and didn't create a new one.

Jellyfin Version

10.9.0

if other:

10.9.1

Environment

- OS: Windows 11 (latest)
- Virtualization: None

Jellyfin logs

Not able to get as not running

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

jellyfin-bot commented 3 months ago

Hi, it seems like your issue report has the following item(s) that need to be addressed:

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

anthonylavado commented 3 months ago

Are you able to try running the installer again in place? It should try to recreate any missing pieces.

anthonylavado commented 3 months ago

Should mention - download the installer again, don't just use the one already downloaded. A "good" copy is 133,716 KB.

BB-Forrest commented 3 months ago

Tried that originally, did nothing.

So, I downloaded 10.9, installed that and it installs the service.

Downloaded the portable version of 10.9.1, stopped the service, copied the extracted files over the install of 10.9 and started the service again, it's now working.

Not certain that it's a valid workaround for some people but it is the only way that I could get it to work.

anthonylavado commented 3 months ago

That's really strange, as there's nothing different in the installer code from one version to the next...

I'll have to investigate further and try an in place upgrade from 10.8.13 to 10.9.1 on a test system.

In the service mode, were you using Local System or Network Service as the account?

BB-Forrest commented 3 months ago

You can use either (I'm an ex MCSE dealing with SQL Server these days but can still talk O/S's with server people.

When I tried the upgrade it never gave the option, just removed the service (could see the command) but didn't then create it at the end of the install.

On Mon, 13 May 2024, 15:39 Anthony Lavado, @.***> wrote:

That's really strange, as there's nothing different in the installer code from one version to the next...

I'll have to investigate further and try an in place upgrade from 10.8.13 to 10.9.1 on a test system.

In the service mode, were you using Local System or Network Service as the account?

— Reply to this email directly, view it on GitHub https://github.com/jellyfin/jellyfin-server-windows/issues/118#issuecomment-2107796062, or unsubscribe https://github.com/notifications/unsubscribe-auth/A2NQ4HRYJWPV5ZLT4UN2VFLZCDGCPAVCNFSM6AAAAABHT7QAK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBXG44TMMBWGI . You are receiving this because you authored the thread.Message ID: @.***>