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jellyfin / jellyfin-server-windows

The Windows tray app and installer for Jellyfin Server on Windows.
https://jellyfin.org
MIT License
79 stars 26 forks source link

[Issue]: Black screen when I launch Jellyfin #89

Closed luckyluke985 closed 2 months ago

luckyluke985 commented 1 year ago

When I tried to launch Jellyfin today a black screen (with a dark gray bar on top) showed up in Firefox. When I right-click on the tray app in the task bar the options ‘Stop Jellyfin’ and ‘Open Jellyfin’ are grayed out. I’m no expert and have no Idea what to do. If anyone could help me, thanks in advance. If anyone could help me thanks in advance!

Jellyfin Version

10.8.10

Environment

- OS:Windows
- Browser: Firefox
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:
- Storage: Samsung SSD 870 QVO 1TB

Jellyfin logs

No response

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

JPVenson commented 1 year ago

Please attach the Jellyfin Logfiles aswell as your Browser logfiles

luckyluke985 commented 1 year ago

Please attach the Jellyfin Logfiles aswell as your Browser logfiles

I tried everything including removing the app and re-installing it but nothing seemed to work, so in the end I decided to factory reset my computer. That's why I don't have the logs now. Newly installed windows, new IP address and it has been working for almost two weeks now. I'd still be curious to know what happened.

likwid101 commented 2 months ago

Having the same problem with the black screen and grey bar at the top... However, when I go to a private browser it works just fine. This is happening on Firefox. I tried to clear the cookies but didn't fix anything. Other browsers on my computer work just fine. So, has to do something with FF I'm guessing. Any things to try? Happening on my Andriod FF as well

anthonylavado commented 2 months ago

Sorry to have gotten to this too late for everyone. Usually clearing cookies isn't enough. You'd want to "Clear Website Data". There are different ways to do this depending on browser, and you only need to do it for the URL/Address you're using for Jellyfin.

This is because some of the settings/information are kept in HTML5 Local Storage, not in traditional cookies.