Installation fails

[ofirgalcon]

iMac with 10.13.6, had pinpoint v2 installed

Feb 19 03:56:04 Thin Installer[76682]: @(#)PROGRAM:Install PROJECT:Install-1000 Feb 19 03:56:04 Thin Installer[76682]: @(#)PROGRAM:Installer PROJECT:Installer-920 Feb 19 03:56:04 Thin Installer[76682]: Hardware: iMac14,2 @ 3.20 GHz (x 4), 16384 MB RAM Feb 19 03:56:04 Thin Installer[76682]: Running OS Build: Mac OS X 10.13.6 (17G6009) Feb 19 03:56:04 Thin Installer[76682]: pinpoint Installation Log Feb 19 03:56:04 Thin Installer[76682]: Opened from: /Users/ofir/Downloads/pinpoint-3.0.1.pkg Feb 19 03:56:06 Thin deleted[969]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=78051=0x130e3 expectedThread=10759=0x2a07 Feb 19 03:56:11 Thin deleted[969]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=52771=0xce23 expectedThread=10759=0x2a07 Feb 19 03:56:11 Thin Installer[76682]: InstallerStatusNotifications plugin loaded Feb 19 03:56:15 Thin Installer[76682]: ================================================================================ Feb 19 03:56:15 Thin Installer[76682]: User picked Standard Install Feb 19 03:56:15 Thin Installer[76682]: Choices selected for installation: Feb 19 03:56:15 Thin Installer[76682]: Upgrade: "pinpoint" Feb 19 03:56:15 Thin Installer[76682]: Upgrade: "pinpoint" Feb 19 03:56:15 Thin Installer[76682]: ================================================================================ Feb 19 03:56:15 Thin deleted[969]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=78051=0x130e3 expectedThread=10759=0x2a07 Feb 19 03:56:16 Thin Installer[76682]: Configuring volume "Macintosh HD" Feb 19 03:56:16 Thin Installer[76682]: Free space on "Macintosh HD": 197.94 GB (197937045504 bytes). Feb 19 03:56:16 Thin Installer[76682]: Create temporary directory "/var/folders/39/n4jn4q556ln07yd5v531rr_h0000gx/T//Install.76682zEu3mU" Feb 19 03:56:16 Thin Installer[76682]: IFPKInstallElement (1 packages) Feb 19 03:56:16 Thin Installer[76682]: PackageKit: Enqueuing install with framework-specified quality of service (utility) Feb 19 03:56:16 Thin installd[14937]: PackageKit: ----- Begin install ----- Feb 19 03:56:16 Thin installd[14937]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “pinpoint-3.0.1.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/ofir/Downloads/pinpoint-3.0.1.pkg#pinpoint.pkg, PKInstallPackageIdentifier=com.jelockwood.pinpoint.pkg., NSLocalizedDescription=An error occurred while running scripts from the package “pinpoint-3.0.1.pkg”.} { NSFilePath = "./postinstall"; NSLocalizedDescription = "An error occurred while running scripts from the package \U201cpinpoint-3.0.1.pkg\U201d."; NSURL = "file://localhost/Users/ofir/Downloads/pinpoint-3.0.1.pkg#pinpoint.pkg"; PKInstallPackageIdentifier = "com.jelockwood.pinpoint.pkg."; } Feb 19 03:56:17 Thin Installer[76682]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Feb 19 03:56:17 Thin Installer[76682]: IFDInstallController 1C00 state = 8 Feb 19 03:56:17 Thin Installer[76682]: Displaying 'Install Failed' UI. Feb 19 03:56:17 Thin Installer[76682]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

[jelockwood]

I have managed to reproduce the error so I will look in to this for you.

[jelockwood]

@ofirgalcon Ok, it turns out there was zero errors in my code and even in my pre and post install scripts. 👍

All I had to do was recreate the installer package using a newer version of the Packages tool to make it High Sierra compatible. Please download the new 3.0.2 release and confirm this also solves the problem for you and I can then close this issue.

[ofirgalcon]

I somehow lost track of the installer link...

[jelockwood]

It is on the releases page here - https://github.com/jelockwood/pinpoint/releases

[ofirgalcon]

Obviously... Thanks. I got it installed - it works, but it isn't reported the address, just the coordinates. I pushed it out to some test clients so I will know more later.

[jelockwood]

Have you registered for a Google API key as per my Wiki page here? - https://github.com/jelockwood/pinpoint/wiki/Google-APIs

You then need to add the API key to each client Mac as per - https://github.com/jelockwood/pinpoint/wiki/Preferences

[ofirgalcon]

Yes I have - it's working ok, returning co-ordinates, but a blank address.

sudo defaults write /Library/Preferences/com.jelockwood.pinpoint.plist YOUR_API_KEY xxxxxx sudo defaults write /Library/Preferences/com.jelockwood.pinpoint.plist USE_ALTITUDE -bool FALSE sudo defaults write /Library/Preferences/com.jelockwood.pinpoint.plist USE_GEOCODE -bool TRUE

[ofirgalcon]

/Library/Application\ Support/pinpoint/bin/pinpoint.sh HTTP/2 200 cache-control: no-cache, no-store, max-age=0, must-revalidate pragma: no-cache expires: Mon, 01 Jan 1990 00:00:00 GMT date: Wed, 20 Feb 2019 09:19:34 GMT vary: X-Origin vary: Origin,Accept-Encoding content-type: application/json; charset=UTF-8 x-content-type-options: nosniff x-frame-options: SAMEORIGIN x-xss-protection: 1; mode=block server: GSE alt-svc: quic=":443"; ma=2592000; v="44,43,39" accept-ranges: none

{ "location": { "lat": xx.xxxxx, "lng": xx.xxxxx }, "accuracy": 27.0 } Result code = 200 ls_enabled = 1

This is what gets returned

sudo defaults read "/Library/Application Support/pinpoint/location.plist" { Address = ""; Altitude = 0; CurrentStatus = Successful; GoogleMap = "https://www.google.com/maps/place/xxxxxxxxxxx"; "LS_Enabled" = 0; LastLocationRun = "2019-02-20 09:11:35 +0000"; LastRun = "2019-02-20 09:11:35 +0000"; Latitude = "xx.xxxxx"; LatitudeAccuracy = 23; Longitude = "xx.xxxxxx"; LongitudeAccuracy = 23; StaleLocation = No;

[jelockwood]

I am closing this issue and I have opened a new one for the new issue. See it here - https://github.com/jelockwood/pinpoint/issues/4