[INFRA-3008] Incident management: use a bot

jenkins-infra-bot commented 3 years ago

The goal of this issue is to track the work about a bot to help the team during incidents.

As anyone managing incident, we have to be focused on the task at hand.
Having to send messages to a bunch of channels is a distraction that could lead to human errors, or at the best causes additional fatigue due to the context switching.

The proposal is to have a bot, or a tool, that could handles:

Fully automated update of status.jenkins.io (at least setting the correct service in "incident" state, without to create a markdown/open a PR/~~being slowed down by a synatx error~~, etc.)
Send a message to IRC channels, eventually Discourse
On major outages, also sending a message to the JenkinsCI Twitter account (Tweetdeck?)

Originally reported by dduportal, imported from: Incident management: use a bot

status: Open
priority: Minor
resolution: Unresolved
imported: 2022/01/10

lemeurherve commented 2 years ago

From https://github.com/jenkins-infra/helpdesk/issues/2988

Would be great to be able to spawn a new issue within status.jenkins.io from github by submitting an issue in the helpdesk repository with a specific label (create_status_issue for example) . With the text content from the helpdesk issue and a link to it.

github-actions[bot] commented 2 years ago

Heads up @lemeurherve - the "helpdesk" label was applied to this issue.

jenkins-infra / helpdesk

[INFRA-3008] Incident management: use a bot #2564