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jenkins-infra / helpdesk

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Cannot log into JFrog Artifactory #3698

Closed arturCwiklinsky closed 1 year ago

arturCwiklinsky commented 1 year ago

Type(s) of account issue

Other (please describe in the summary below)

Summary

Login has failed due to an incorrect username/password or a locked user account. However, I can log into Jira and accounts.jenkins.io successfully.

I attempted to reset the password at accounts.jenkins.io, following the documentation, as it indicates that it's an LDAP account.

good to mention that we had last release almost two years ago. Have anything changed since then?

jenkins.io account username

bitbar

jenkins.io account email

info@bitbar.com

Which URL are you trying to login at?

https://repo.jenkins-ci.org/ui/login/

github-actions[bot] commented 1 year ago

Take a look at these similar issues to see if there isn't already a response to your problem:

  1. 85% #3680
  2. 71% #3229
arturCwiklinsky commented 1 year ago

It was hard to find helpdesk repo. Does it specified anywhere in the jenkins.io?

dduportal commented 1 year ago

Configuration updated in Artifactory: can you retry logging-in in repo.jenkins-ci.org?

dduportal commented 1 year ago

It was hard to find helpdesk repo. Does it specified anywhere in the jenkins.io?

There has been a recent discussion started in https://github.com/jenkins-infra/jenkins.io/issues/6561 about this question.

It's not that easy to find the correct location to avoid "pollution" of the helpdesk repository (triage can be cumbersome and time-consuming) but keeping it easy for real users like you to find.

Please chime-in in the issue https://github.com/jenkins-infra/jenkins.io/issues/6561 to help us finding the best location to add the link 👍

arturCwiklinsky commented 1 year ago

It works now. Able to release plugin too, thanks.