[JENKINS-15885] Not able to any configutation changes for existing jobs and new jobs

[NotMyFault]

Hi Support,

I'm not able to configure any jobs via clicking the configuration link for every job.

Please see the image for error as When click on configure page is not loading fully and not able to do any changes for login details and project path and build name etc.

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Originally reported by virals, imported from: Not able to any configutation changes for existing jobs and new jobs

• assignee: ahendley
• status: Resolved
• priority: Blocker
• resolution: Not A Defect
• resolved: 2012-12-13T11:03:09+00:00
• imported: 2022-10-20

[NotMyFault]

virals:

Is there any updates on this Jira

[NotMyFault]

virals:

HI ,

Can anyone look into this issue as It is blocking me to create new job or update any existing job.

Thanks

[NotMyFault]

ahendley:

I have experienced this myself with older and more recent Jenkins (v 1.487) using Firefox 9 (corporate limitation sorry) and was once able to clear the local machine browser cache, but this no longer seem to work anymore. Even tried disabling some of the add-ons of Firefox or white-listing the URL, but no good.

I then tried using Jenkins under IE 8 (again corporate limitation and not ideal) but all is good.

Not sure what is happening really, but will continue to investigate (when I can).

[NotMyFault]

virals:

Hi Andrew,

I tried to look into IE 8 but it is still not working for me.DO you know what is the estimated time to fix this one? or is there any alternative solution for this issue .

As this is really a blocker for me to create new job and update the existing Job.

[NotMyFault]

ahendley:

I am sorry to say, but I am not one of the dev's for Jenkins, just a user like yourself. I was only relaying my own personal experience with this issue. I am only making an assumption here, but as this does not seem to be a common problem (I could be wrong), it does appear to be client side. As to what, I still do not know, but do intend to keep digging.

[NotMyFault]

ahendley:

Some interesting behaviour I have just been observing. I brought both the test and prod. instances up and same thing. Cleared the client cache, test working again, prod still misbehaving. Checked the Error Console of Firefox and noticed that loaded scripts are not fully loading and then you get a cascading effect of failures. eg:

Error: $(div).firstDescendant() is null
Source File: http://[hidden_url]/static/7bd3e8ce/scripts/hudson-behavior.js
Line: 1535

Error: missing } after function body
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/lib/codemirror.js
Line: 1706, Column: 69
Source Code:
      // because they are likely to highlight the same way in various

or

  
Error: missing } after function body
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/lib/codemirror.js
Line: 1706, Column: 69
Source Code:
      // because they are likely to highlight the same way in various

then leads to these further failures >

Error: CodeMirror is not defined
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/mode/xml/xml.js
Line: 2

Error: CodeMirror is not defined
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/mode/javascript/javascript.js
Line: 2

Error: CodeMirror is not defined
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/mode/css/css.js
Line: 2

Error: CodeMirror is not defined
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/org/kohsuke/stapler/codemirror/mode/htmlmixed/htmlmixed.js
Line: 5

Error: CodeMirror is not defined
Source File: http://[hidden_url]/adjuncts/7bd3e8ce/lib/form/textarea/textarea.js
Line: 5

Still looking.

[NotMyFault]

ahendley:

OK.

I have had some success.

Did a compare of the plugins between my test and prod. environments and found two in prod. that were not in test. Do not know why, but hey, it is what it is. I then uninstalled the "Files Found Trigger" plugin and bingo, prod. is now working after a restart of the service.

I would suggest, that you remove any non-critical / required plugins one by one until you find the offending plugin(s).

Anyway, it has worked and can only suggest that you try the same.

[NotMyFault]

virals:

Hi Andrew,

Thanks for your reply .But I will try to uninstall all the Plugin one by one . and update you .

[NotMyFault]

virals:

Hi Andrew,

Tooooooooooooooooooooo Good. Awesome man ........It works.

Really Appreciated.

Thanks
Viral Shah

[NotMyFault]

ahendley:

Found that this was caused by a plugin that must be interfering with the loading of js files on the client and after uninstalling a plugin in prod. that was not in test (which had no issues) the problem went away as per comments history.