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jenkinsci / service-now-plugin

Build Jenkins workflow steps for the service-now API
https://plugins.jenkins.io/service-now/
MIT License
26 stars 32 forks source link

Support mandatory fields in createChange #12

Closed satwikabea closed 5 years ago

satwikabea commented 6 years ago

The ServiceNow instance we use requires some fields when creating a change and it doesn't look like there is a way to send these variables using this plugin. Are there plans to support these fields in the near future?

jmcshane commented 6 years ago

Thanks for your question @satwikabea. This project is targeted towards the standard change request workflow, this workflow requires first a POST to the sn_sc endpoint. This endpoint doesn't appear to take data to fill in the change for that POST. Can you try to just use the update item step to update the change request after it is created?

satwikabea commented 6 years ago

Our end user goal is to create a change and not update the existing one . We are creating a Standard change but are using some variables. These are not supported using the existing plug in .

satwikabea commented 6 years ago

Shane , just wanted to follow up on the above request ? Are there plans to support these fields in near future ?

pdkreid commented 6 years ago

@satwikabea The supported process here is to run 2 steps in order to get the results you are looking for:

  1. Create the change using the currently available fields/values
  2. Update the change with any additional custom fields/values you need.