Tablo Tools fails to detect my Tablo Dual HDMI

[Enthusiaster]

When I open Tablo Tools on my MacBook, it says no connection (see attached screen shot) and does not seem to detect my Tablo Dual HDMI for automatic data download, etc. Does anyone know how to fix this problem? The Tablo is definitely connected to my WiFi network, so I don’t understand why Tablo Tools can’t find it.

[dougK44883]

Do you have an active guide data subscription? In order to stream, even in your own house, with an HDMI device you need an active subscription. (I do not see any screen shot)

[Enthusiaster]

Yes, I do have an active guide data subscription. I have been using it successfully for about two weeks, since I first set up my Tablo Dual HDMI. The skip commercials option works fine, too. Does your Tablo Tools work with your Tablo Dual HDMI?

On Mon, May 31, 2021 at 2:19 PM Doug K @.***> wrote:

Do you have an active guide data subscription? In order to stream, even in your own house, with an HDMI device you need an active subscription.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851669473, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2IFAT7LPH4DEGGL67DTQPVN5ANCNFSM453BYEVA .

[jessedp]

The screenshot didn't seem to make it through - can you add it?

Is it/this similar to #95 at all?

FWIW, guide subscription status doesn't affect detecting or using the basic/essential features of a Tablo.

[Enthusiaster]

Yes. Here’s the screenshot. I couldn’t figure out how to attach it to the online entry. It’s the same message as in #95.

On Mon, May 31, 2021 at 4:32 PM jesse @.***> wrote:

The screenshot didn't seem to make it through - can you add it?

Is it/this similar to #95 https://github.com/jessedp/tablo-tools-electron/issues/95 at all?

FWIW, guide subscription status doesn't affect detecting or using the basic/essential features of a Tablo.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851704813, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2PRAZ3OH6DQZNRXOHTTQQFA5ANCNFSM453BYEVA .

[jessedp]

Does the my.tablotv.com app work fine from the macbook?

Have you tried clearing out any existing config data before re-launching Tablo Tools just in case?

[Enthusiaster]

No, I can’t get the app to work from my iPad. No luck with Safari on my MacBook, either. I.e., I haven’t been able to access my Tablo with either device for any purpose. When I talked to Tablo tech support about this problem this morning, they said the Tablo HDMIs cannot be controlled from tablets or computers. They said with HDMI Tablos, you can only stream to other devices with Roku, etc., or certain smart TVs. They said the HDMIs are new and they couldn’t say anything about third vendor apps like Tablo Tools but that Tablo Rippers “should” work with the Tablo HDMIs. I have not tried clearing existing config data. Will the link you sent me so this? Otherwise, I don’t know how to clear out existing config data. I’ll try your link now.

On Mon, May 31, 2021 at 4:56 PM jesse @.***> wrote:

Does the my.tablotv.com app work fine from the macbook?

Have you tried clearing out any existing config data https://jessedp.github.io/tablo-tools-electron/#config before re-launching Tablo Tools just in case?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851709471, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2KYKVRKFARGKL3M2ODTQQH2XANCNFSM453BYEVA .

[dougK44883]

FWIW, guide subscription status doesn't affect detecting or using the basic/essential features of a Tablo.

You need to read up on the HDMI - TV Connected Tablo devices!!!

Does the my.tablotv.com app work fine from the macbook?

Again, TV connected tablo's are not comparable with the web app though they are known to work with Tablo RIpper... presumably other 3rd party apps https://community.tablotv.com/t/is-it-april-fool-s-day-new-tablo-dual-hdmi/25207/46?u=djk44883

[dougK44883]

Above all - do you have a subscription to stream from your TV connected HDMI tablo device?!? You can't get past how to, until it's confirmed you at least have streaming capabilities via an active subscription. https://www.tablotv.com/products/tablo-dual-hdmi-ota-dvr/#subscriptions "A subscription also enables some of Tablo's cooler features like in-home streaming to additional televisions."

If you do... then there may be something to work with, maybe.

[Enthusiaster]

I’ll try to figure out how to clear the config data in Tablo Tools. I was hoping you could confirm that Tablo Tools will work with my HDMI Tablo. Table Tools seems quite powerful and versatile, but I will also try Tablo Ripper if I can’t get Tablo Tools to work.

On Mon, May 31, 2021 at 5:16 PM Doug K @.***> wrote:

FWIW, guide subscription status doesn't affect detecting or using the basic/essential features of a Tablo.

You need to read up on the HDMI - TV Connected Tablo devices!!!

Does the my.tablotv.com app work fine from the macbook?

Again, TV connected tablo's are not comparable with the web app though they are known to work with Tablo RIpper... presumably other 3rd party apps https://community.tablotv.com/t/is-it-april-fool-s-day-new-tablo-dual-hdmi/25207/46?u=djk44883 https://community.tablotv.com/t/is-it-april-fool-s-day-new-tablo-dual-hdmi/25207/46

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851713615, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2ISAIXB4JUEVDSL5CDTQQKEJANCNFSM453BYEVA .

[Enthusiaster]

I do have an active guide subscription. This is the only subscription I can find, aside from the premium subscription, which permits commercial skipping, and which I also have. I can’t find a separate subscription for streaming in home. As I understand it, the I subscription i had is sufficient for streaming to the specific devices Tablo lists, including Roku and certain Samsung smart TVs.

On Mon, May 31, 2021 at 5:23 PM Brian Fishbine @.***> wrote:

I’ll try to figure out how to clear the config data in Tablo Tools. I was hoping you could confirm that Tablo Tools will work with my HDMI Tablo. Table Tools seems quite powerful and versatile, but I will also try Tablo Ripper if I can’t get Tablo Tools to work.

On Mon, May 31, 2021 at 5:16 PM Doug K @.***> wrote:

FWIW, guide subscription status doesn't affect detecting or using the basic/essential features of a Tablo.

You need to read up on the HDMI - TV Connected Tablo devices!!!

Does the my.tablotv.com app work fine from the macbook?

Again, TV connected tablo's are not comparable with the web app though they are known to work with Tablo RIpper... presumably other 3rd party apps https://community.tablotv.com/t/is-it-april-fool-s-day-new-tablo-dual-hdmi/25207/46?u=djk44883 https://community.tablotv.com/t/is-it-april-fool-s-day-new-tablo-dual-hdmi/25207/46

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851713615, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2ISAIXB4JUEVDSL5CDTQQKEJANCNFSM453BYEVA .

[jessedp]

Thanks for the links @dougK44883

@Enthusiaster sounds like there's nothing this app is going to help you with any time soon :(

Sorry!

[Enthusiaster]

I believe you’re right. Tablo has put some interesting constraints on their newer HDMI models. It also turns out Tablo Ripper is PC, although I found an entry that says none of the rippers work with the HDMI Tablos. Early on, I also tried reading the Tablo external hard drive with the MacBook to manually extract the recorded video files. The MacBook can’t read the Tablo-formatted hard drive. My other solution is to input the Tablo HDMI output to a video recorder— Elegato. Will know in about a week if that will work. Thank you very much for taking the time to help me with this problem.

On Mon, May 31, 2021 at 5:43 PM jesse @.***> wrote:

Thanks for the links @dougK44883 https://github.com/dougK44883

@Enthusiaster https://github.com/Enthusiaster sounds like there's nothing this app is going to help you with any time soon :(

Sorry!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851718573, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2LDIXMUTWUJ6BVT6P3TQQNKTANCNFSM453BYEVA .

[dougK44883]

It also turns out Tablo Ripper is PC, although I found an entry that says none of the rippers work with the HDMI Tablos.

Note: there was a user spamming negatively about the HDMI because their 30day trial expired... and didn't know they needed a subscription to stream. It may not work, but I'm not sure a user is a valid source.

As for reading the drive, I do know the HDMI does not transcode the video as the network devices. Not sure if/why they use a different filesystem or if it's encrypted. It's likely still a Linux based system so it's probably still a native filesystem, I suspect.

So far as I know, there has only been that one post stating the HDMI device works with a 3rd party device. Whether it was a production model or you need special access is unclear.

[Enthusiaster]

Thanks for all the info. I may look into the Linux idea.

On Tue, Jun 1, 2021 at 3:19 AM Doug K @.***> wrote:

It also turns out Tablo Ripper is PC, although I found an entry that says none of the rippers work with the HDMI Tablos.

Note: there was a user spamming negatively about the HDMI because their 30day trial expired... and didn't know they needed a subscription to stream. It may not work, but I'm not sure a user is a valid source.

As for reading the drive, I do know the HDMI does not transcode the video as the network devices. Not sure if/why they use a different filesystem or if it's encrypted. It's likely still a Linux based system so it's probably still a native filesystem, I suspect.

So far as I know, there has only been that one post stating the HDMI device works with a 3rd party device. Whether it was a production model or you need special access is unclear.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-851971014, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2MFMTV6726RU5GOGK3TQSQZHANCNFSM453BYEVA .

[jessedp]

Thanks for all the info. I may look into the Linux idea.

The drive is probably formatted as ext4 like the "old" Tablos - here are some options for mounting ext4 volumes on a Mac.

If not, running diskutil list or diskutil info -all should identify it and basically the same steps in the linked article would apply.

When you get it mounted, it'll look something like this:

The 16102 directory is for a single recording and is just a sequential Id - it has no relation to what you recorded. You'll either need to be able to use the .ts files directly or combine them into a single file using some other video tool.

If you can't guess or don't want to hunt and peck to find the recordings, things get much messier - you need to look at their sqlite database in the db/Tablo.db which requires circumventing permissions (just use sudo) and browsing/searching the Recording table using SQL.

[Enthusiaster]

Wow! Thank you very much! On Tue, Jun 1, 2021 at 10:38 AM jesse @.***> wrote:

Thanks for all the info. I may look into the Linux idea.

The drive is probably formatted as ext4 like the "old" Tablos - here are some options for mounting ext4 volumes on a Mac https://www.maketecheasier.com/mount-access-ext4-partition-mac/.

If not, running diskutil list or diskutil info -all should identify it and basically the same steps in the linked article would apply.

When you get it mounted, it'll look something like this:

[image: Screenshot from 2021-06-01 12-05-03] https://user-images.githubusercontent.com/77744/120356859-c8a35480-c2d2-11eb-8584-3a4ea4af0f27.png

The 16102 directory is for a single recording and is just a sequential Id - it has no relation to what you recorded. You'll either need to be able to use the .ts files directly or combine them into a single file using some other video tool.

If you can't guess or don't want to hunt and peck to find the recordings, things get much messier - you need to look at their sqlite database in the db/Tablo.db which requires circumventing permissions (just use sudo) and browsing/searching the Recording table using SQL.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-852273373, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2OURADXS2LE2WLG7YLTQUEITANCNFSM453BYEVA .

[dougK44883]

ok, now that we are off Tablo-Tools... It's unclear the /db/Tablo.db is routinely updated. Following the instructions Moving your recordings to a new Tablo - tap the blue button the reboot your tablo. Of course, this may/not work on TV connected tablos.

There's a script for reading /db/Tablo.dbExtracting Videos from Tablo External Hard Drive I have no personal experience, although another user has some success with it.

If the TV connected tablo does have a XXXXX/segs/*.ts files, there's information to use handbrake to "recover" recordings - Recovering Show from good drive/dead tablo

Again, all these have been tried and tested on an networked tablo. Whether or not the HDMI TV connected tablo's have the same structure is unknown to me... and many others. We do know it does not transcode media, yet has some methodology to stream.
So how it stores --

Raw MPEG2 Video As a TV-connected OTA DVR, Tablo DUAL HDMI records and displays Over-the-Air TV in raw MPEG2 video format at the resolution and bitrate in which it is broadcast, including 1080i @30fps and 720p @60fps, where available.

-- you may not have segs to reassemble, no idea.

[Enthusiaster]

So kind of you to share your exceptional expertise like this. You have covered all the bases. I will try to make good use of this info. Thanks again.

On Tue, Jun 1, 2021 at 3:30 PM Doug K @.***> wrote:

ok, now that we are off Tablo-Tools... It's unclear the /db/Tablo.db is routinely updated. Following the instructions Moving your recordings to a new Tablo https://support.tablotv.com/hc/en-us/articles/213345486-Moving-your-recordings-to-a-new-Tablo

• tap the blue button the reboot your tablo. Of course, this may/not work on TV connected tablos.

There's a script for reading /db/Tablo.dbExtracting Videos from Tablo External Hard Drive https://community.tablotv.com/t/extracting-videos-from-tablo-external-hard-drive/25737 I have no personal experience, although another user has some success with it.

If the TV connected tablo does have a XXXXX/segs/*.ts files, there's information to use handbrake to "recover" recordings - Recovering Show from good drive/dead tablo https://community.tablotv.com/t/recovering-show-from-good-drive-dead-tablo/23266

Again, all these have been tried and tested on an networked tablo. Whether or not the HDMI TV connected tablo's have the same structure is unknown to me... and many others. We do know it does not transcode media, yet has some methodology to stream. So how it stores --

Raw MPEG2 Video As a TV-connected OTA DVR, Tablo DUAL HDMI records and displays Over-the-Air TV in raw MPEG2 video format at the resolution and bitrate in which it is broadcast, including 1080i @30FPS https://github.com/30FPS and 720p @60fps https://github.com/60fps, where available.

-- you may not have segs to reassemble, no idea.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jessedp/tablo-tools-electron/issues/96#issuecomment-852458715, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUJNU2NKVNHXWSIAV2GLN6DTQVGQRANCNFSM453BYEVA .