This chat is just one way, from user to us the company:
For example, let say we use TalkJS. Just randomly generate an id for someone who doesn't have "chat_token" in their local storage. Use a hardcoded (ENV) "support_token" so that all chats on the site are users chatting only with us for support. See haggle proj for example. No backend is needed because we aren't saving chats using this method. If user login is implemented otherwise then this would be a Frontend/Backend task.
This chat is just one way, from user to us the company: For example, let say we use TalkJS. Just randomly generate an id for someone who doesn't have "chat_token" in their local storage. Use a hardcoded (ENV) "support_token" so that all chats on the site are users chatting only with us for support. See haggle proj for example. No backend is needed because we aren't saving chats using this method. If user login is implemented otherwise then this would be a Frontend/Backend task.