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jfqd / redmine_helpdesk

Lightweight helpdesk plugin for redmine.
MIT License
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Owner-email field is empty #104

Closed berti92 closed 4 years ago

berti92 commented 8 years ago

How is it possible that your plugin saves the mail address of a unknown user to the field owner-email?

In my case I've changed the line 21 in mail_handler_patch.rb to "if true" than it worked.

vilppuvuorinen commented 8 years ago

Most likely there is something wrong with the setup or you are trying to create issues into a private project.

damac23 commented 8 years ago

Hi berti92, you may have a very resent version of redmine, right? Maybe this workaround is fitting for you: https://github.com/jfqd/redmine_helpdesk/issues/75#issuecomment-101950450 It's working for me with redmine 3.2.0.

maxdevaine commented 8 years ago

Hi, I have same problem. "owner-email" field is empty and "copy-to" too. I have Redmine 3.2.1 on Debian Jessie. Project is marked as "Public". I tried solution #75 , but still not working.

I using cronjob to create issue from mail : /usr/local/bin/rake -f /var/www/redmine/Rakefile redmine:email:receive_imap RAILS_ENV="production" host=mailserver.tld username=testsup password=password ssl=true port=993 project=Test tracker=Chyba unknown_user=accept priority=normal status=new no_permission_check=1 no_account_notice=1

This help me too : In my case I've changed the line 21 in mail_handler_patch.rb to "if true"

Max UPDATE: in my case is problem in attachment (If email have attachment, then owner-email is empty). So, solution #75 works for me too.