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jfqd / redmine_helpdesk

Lightweight helpdesk plugin for redmine.
MIT License
192 stars 102 forks source link

Owner email autofill from predefined user #151

Closed ahamdan1990 closed 3 years ago

ahamdan1990 commented 4 years ago

Kindly note that when a predefined-user which is treat as support client and giving that permission in role is adding a new issue the first reply message is not sent to his email instead of that the redmine standard notification is sent. Noting that if a ticket is opened from an anonymous user via email an automatic response is sent.

jfqd commented 3 years ago

This is an intended behaviour of the plugin. You can create a pull request to the Readme if you would like to clarify it :)