Hello there! Hope you are all fine!
We have a problem with Helpdesk plugin and Redmine 4.1.
After installing the plugin, we must properly configure all projects with proper automated first response or any email coming from outside will not be deleted from our email server, creating the same issue over and over until the email is manually deleted at the email server inbox.
We have this error:
MailHandler: issue #9890 created by Anonymous
MailHandler: an unexpected error occurred when receiving email: undefined method `value' for nil:NilClass
If we could activate the plugin per project, it would be very nice!
jfqd
commented
2 years ago
Hello there! Hope you are all fine! We have a problem with Helpdesk plugin and Redmine 4.1. After installing the plugin, we must properly configure all projects with proper automated first response or any email coming from outside will not be deleted from our email server, creating the same issue over and over until the email is manually deleted at the email server inbox. We have this error: MailHandler: issue #9890 created by Anonymous MailHandler: an unexpected error occurred when receiving email: undefined method `value' for nil:NilClass
If we could activate the plugin per project, it would be very nice!
Our system: Environment: Redmine version 4.1.1.stable Ruby version 2.5.8-p224 (2020-03-31) [x86_64-linux] Rails version 5.2.4.2 Environment production Database adapter Mysql2 Mailer queue ActiveJob::QueueAdapters::AsyncAdapter Mailer delivery smtp SCM: Subversion 1.13.0 Git 2.27.0 Filesystem
Redmine plugins: additionals 2.0.25-master redmine_basix 1.0.0 redmine_checklists 3.1.16 redmine_ckeditor 1.2.3 redmine_custom_js 0.1.0 redmine_dashboard 2.7.1 redmine_helpdesk 0.0.18 redmine_issue_templates 1.0.4 redmine_lightbox2 0.5.1 redmine_revision_branches 0.3.2 redmine_theme_changer 0.3.1 redmineup_tags 2.0.8 sidebar_hide 0.0.8
Best regards, Claudio