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jfqd / redmine_helpdesk

Lightweight helpdesk plugin for redmine.
MIT License
192 stars 102 forks source link

Reply on email from redmine (with [Rogator IT Support - #381]) not udpate issue and goes to Error folder in mailbox. #165

Closed dimkaskv closed 2 years ago

dimkaskv commented 2 years ago

If some client send email to our ticketsystem (4.0.1.stable) it makes new issue, all right. Client receive confirmation email with number of Issue. But if he try to reply on this mail with saving subject (number for example [Rogator IT Support - #381]) email dont goes to success folder in mailbox (goes to failed) and issue not updates. In receiver we have this configuration:

rake -f /opt/redmine/Rakefile redmine:email:receive_imap \ RAILS_ENV="production" \ host=imap.mnet-online.de \ port=993 \ username=ticket@rogator.de \ password=*** \ ssl=SSL \ project=software-support \ folder=INBOX \ move_on_success=INBOX.success \ move_on_failure=INBOX.failed \ no_permission_check=1 \ unknown_user=accept \ priority=Hoch So, looks like hepldesk plugin dont see issue number in subject=( I try all settings from REAMDE, but not success(

jfqd commented 2 years ago

This is not a support issue tracker. If you need support you can contact our company.