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jghaanstra / cloud.shelly

Homey app to control Shelly Cloud devices
GNU General Public License v3.0
21 stars 14 forks source link

Shelly Motion 2 stops reporting #212

Closed Pehbor1 closed 9 months ago

Pehbor1 commented 9 months ago

Every week/other week all Shelly motion2 stops reporting.

Work fine in Shelly app but no data to homey.

Running latest official version on both homey and Shelly.

Only way to get it to work again in delete it and re add it.

jghaanstra commented 9 months ago

Please use the troubleshoot guide in the support topic on the community forum to identify your issue. This is very likely a user configuration error.

https://community.homey.app/t/app-pro-cloud-shelly/765

Pehbor1 commented 9 months ago

Please use the troubleshoot guide in the support topic on the community forum to identify your issue. This is very likely a user configuration error.

https://community.homey.app/t/app-pro-cloud-shelly/765

Hi,

Don't see how this is a configuration error? It works fine if a remove it and add it again. But after a few days homey stops reviving data from the units. It specific to the Motion2 other Shelly devices works fine.

Last time this happed I factory reset all devices and re-added them to Homey. Today 7days later they all stop working again. It's all of the motion2 at the same time.

jghaanstra commented 9 months ago

I dont see how this is an app problem? It works fine when you add the device and nothing changed with the app for a couple of weeks.

What could change is for instance your network configuration like not using static DHCP leases in your router and after 7 days the IP's get released. That would also explain why re-adding them solve it as this would update the config to use the the IP assignment.

Feel free to send me a diagnostic report from the app settings, I'm pretty sure it wont contain any code related issues.

And perhaps also something to take into account, there are over 18000 users using this app. Dont you think there would be more reports if this was an app related issue which would affect all users.