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jghaanstra / cloud.shelly

Homey app to control Shelly Cloud devices
GNU General Public License v3.0
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Not able to control Shelly through Homey after activating password protection on Shelly Pro PM4 device #214

Closed lasertack closed 8 months ago

lasertack commented 8 months ago

Hi!

Today I experienced something strange and it shouldnt have something to do with the the configuration or network. I protected my Shelly Pro 4PM by a password. I entered the password within the homey app and Homey connected to the device. After this Homey acted only in reading mode. It didn´t matter how often or which switch within Homey app I pressed, PM4 didn´t react to it but Homey showed it as it would react e.g. Power on → confirmed by switching the switch to blue. No errors reported. The readings are correct. When I turn the channels by the Shelly app or Walldisplay on or off the status within Homey is updated correctly. Also the power readings are correct. PM4 just doesn´t react to any switch condition change within the Homey app manually or by a flow. After removing the password protection from PM4 everything works well and the PM4 reacts to flows and manual switching through the Homey app.

Alex

jghaanstra commented 8 months ago

Can you send me a diagnostic report after you tried switching a relay with the password protection enabled.

lasertack commented 8 months ago

Here the code: 7fcb02fc-c8d8-4ccf-ad91-a1a7a577fb81

jghaanstra commented 8 months ago

Note to self, important additional information from diagnostic report.

User Message: As described on Github. No reaction on control commands for Channel 2, 3 and 4 when wifi protection is enabled. Channel 1 seems to work.

jghaanstra commented 8 months ago

Did you enabled or changed the password after you paired the device with Homey? And if so, did you update all 4 channels to reflect this change?

[EDIT] I just tested this by adding the Pro 4PM with a password but all 4 channels work fine when switching them from Homey. So I cant really reproduce. The log you send me does not contain anything useful either. Please try removing the device completely and pair it with the password enabled.

lasertack commented 8 months ago

Did you enabled or changed the password after you paired the device with Homey? And if so, did you update all 4 channels to reflect this change?

[EDIT] I just tested this by adding the Pro 4PM with a password but all 4 channels work fine when switching them from Homey. So I cant really reproduce. The log you send me does not contain anything useful either. Please try removing the device completely and pair it with the password enabled.

I added the PM4 to homey before I set the password. The device became unreachable. Then I added the password in Homey and the device was back but only Channel 1 can be controlled. Others not.

jghaanstra commented 8 months ago

Ok, that's because you only updated the password on channel one. This is a user error. Either update the other channels with the correct password or re-pair the device with the password already set.

lasertack commented 8 months ago

Ok, that's because you only updated the password on channel one. This is a user error. Either update the other channels with the correct password or re-pair the device with the password already set.

No, I added the password to all channels.

Will try to repair it while it is in protected mode.

Thanks and happy new year!