Changes we are making to the Facebook Platform.

[DSKonstantin]

'raise_errors': (#200) Access to this data is temporarily disabled for non-active accounts due to changes we are making to the Facebook Platform (Facebook::Messenger::Subscriptions::Error)

Anyone know the details of this problem?

Is this related to this problem? - https://www.theguardian.com/technology/2018/mar/21/mark-zuckerberg-response-facebook-cambridge-analytica

Thanks, all.

[mjnguyennz]

i don't know the details, but I got my chatbot to work again by replacing the line in my code: Facebook::Messenger::Subscriptions.subscribe(access_token: ENV["ACCESS_TOKEN"]) with HTTParty.post 'https://graph.facebook.com/v2.9/me/subscribed_apps', query: { access_token: ENV["ACCESS_TOKEN"] } the subscribe method in the gem tries to hit the v2.6 version of facebook api, which responds with that error. but it doesn't seem to error for me when I use v2.9. YMMV

[DSKonstantin]

@mjnguyennz Thank you for the fast updates. 👍

[nicolrx]

Unfortunately @mjnguyennz, It's not working for me. Maybe an update from Facebook?

[k-p-jones]

I've been having the same issue all weekend.

Might be something to do with this ->

https://developers.facebook.com/status/issues/205942813488872/

[amrutjadhav]

This is not a API issue. It's because, facebook changing policies so that app (Mostly in testing/development) should not get extra access to people data.

[jrnk]

I'm having this problem on a live FB app, so not only in-development projects are affected.

[tsabbay]

yes, we are facing the same issue: https://graph.facebook.com/v2.7/' + pageID + '/subscribed_apps

we tested few diff api versions as well.. error: Access to this data is temporarily disabled for non-active accounts due to changes we are making to the Facebook Platform

[YusufBesim]

Same here our webhooks down

[jimgreer]

As a temporary workaround I was able to just remove the subscription request. Per the ruby client docs, this subscription is not required every time your app runs or restarts, though FB may require it again if your app is unresponsive.

[nicolrx]

Last update, not giving any ETA... https://developers.facebook.com/blog/post/2018/03/26/facebook-platform-changes/

[nicolrx]

My users can't log in today. Am I the only one with this issue? I get the following statement:

Platform Access Disabled: Access temporarily disabled due to changes to the Facebook Platform

I removed page_messaging and it works...

[jgorset]

I'm updating the gem to use API version 2.9, so closing this!