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jimmejardine / qiqqa-open-source

The open-sourced version of the award-winning Qiqqa research management tool for Windows
GNU General Public License v3.0
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Qiqqa crashing - out of memory error when Qiqqa (v.81s/v82 on Windows) crashes #281

Open GerHobbelt opened 3 years ago

GerHobbelt commented 3 years ago

I am also interested in this issue. In the log files, I have an out of memory error which I believe occurs when Qiqqa (v.81s on Windows) crashes. This is the most relevant part from the log:

20201209.073654 DEBUG [Daemon.Maintainable:BackgroundWorkerDaemon.DoMaintenance_Infrequent] [274.918444] DoMaintenance: Breaking out of outer processing loop due to no more files to process (count = 0)
20201209.073654 DEBUG [Daemon.Maintainable:BackgroundWorkerDaemon.DoMaintenance_Infrequent] [274.918444] DoMaintenance_Infrequent LINE: 196
20201209.073654 DEBUG [Daemon.Maintainable:BackgroundWorkerDaemon.DoMaintenance_Infrequent] [274.918444] DoMaintenance_Infrequent LINE: 205
20201209.073654 DEBUG [Daemon.Maintainable:BackgroundWorkerDaemon.DoMaintenance_Infrequent] [274.918444] DoMaintenance_Infrequent END @ LINE: 207
20201209.073655 DEBUG [Daemon.Maintainable:BackgroundWorkerDaemon.DoMaintenance_Infrequent] [274.918444] DoMaintenance_Infrequent START @ LINE: 162
20201209.073658 INFO  [Main] [274.918444] Saving configuration
20201209.073658 INFO  [Main] [274.934772] Saved configuration
20201209.073658 INFO  [Main] [274.942964] +Setting user agent
20201209.073658 INFO  [Main] [274.942964] -Setting user agent
20201209.073658 INFO  [Main] [274.942964] Setting DEFAULT for GeckoFX
20201209.073658 INFO  [Main] [274.942964] Screen position stored as 333|199|1024|700
20201209.073658 ERROR [Main] [275.155956] RemarkOnException.....

System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
   at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
20201209.073658 ERROR [Main] [275.188724] RemarkOnException_GUI_THREAD...

System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
   at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

If needed, I can also send an email with the Log folder as zip file.

Originally posted by @danieleboaretti in https://github.com/jimmejardine/qiqqa-open-source/issues/264#issuecomment-741920574

GerHobbelt commented 3 years ago

@danieleboaretti Moved your comment to a new issue to keep the original issue very focused.

You can email me your Qiqqa logfiles (zipped, please) to ger at hobbelt.com with a email subject line mentioning both Qiqqa and this issue number at least so the spam filters will be able to decide properly. 😉

For guidance about collecting the logfiles, the comments in #264 are hopefully sufficient to make that a doable task.

I'm still swamped with RL stuff, so please do not expect an answer before the new year has arrived (this weekend); ring the 🛎️ here in the issue tracker if I'm even slower than that.

Oh, and please mention in this issue that you've sent me an email with log files, thanks! 👍

danieleboaretti commented 3 years ago

@GerHobbelt I have just sent you the zip file, please let me know if you have received the email, it should be compliant with your instructions 😄

GerHobbelt commented 3 years ago

HMMM, that one didn't make it through. Also not in spam box.

Did you zip the log file(s)? Email is generally limited to attachments which are not larger than ~ 10 MByte; sending logfiles as-they-are can be too large for email.

Alternative is email a link to a Google Drive or DropBox or other 'cloud storage' where I can fetch the logfiles. ZIPping files can be done using, for example, open source archivers such as 7zip: https://www.7-zip.org/

Met vriendelijke groeten / Best regards,

Ger Hobbelt

web: http://www.hobbelt.com/ http://www.hebbut.net/ mail: ger@hobbelt.com mobile: +31-6-11 120 978

On Tue, Dec 29, 2020 at 12:45 PM danieleboaretti notifications@github.com wrote:

@GerHobbelt https://github.com/GerHobbelt I have just sent you the zip file, please let me know if you have received the email, it should be compliant with your instructions 😄

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jimmejardine/qiqqa-open-source/issues/281#issuecomment-752047278, or unsubscribe https://github.com/notifications/unsubscribe-auth/AADCIHTOJNRP5GAYH4655SLSXG6NLANCNFSM4VNDJ5LQ .

danieleboaretti commented 3 years ago

I apologize for that, The email app did not work as expected.

I have just sent you the email. I checked and it has been delivered.

GerHobbelt commented 3 years ago

@danieleboaretti : Quick heads up: new release to try: https://github.com/GerHobbelt/qiqqa-open-source/releases/tag/v83.0.7655.37537

Please report anything you observe with the new release. Thanks!

GerHobbelt commented 3 years ago

@danieleboaretti : Quick heads up: hotfix release to try: https://github.com/GerHobbelt/qiqqa-open-source/releases/tag/v83.0.7656.6401 (which fixes known issue in previous release https://github.com/GerHobbelt/qiqqa-open-source/releases/tag/v83.0.7655.37537)

Please report anything you observe with the new release. Thanks!