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news/new-design/ #97

Open utterances-bot opened 3 weeks ago

utterances-bot commented 3 weeks ago

Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)

Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not) - Thursday, 01 August 2024 - Jitbit Software blog'

https://www.jitbit.com/news/new-design/

jage9 commented 3 weeks ago

Will there be improvements for screen reader users so that we can more easily use Jitbit as a support solution?

dunxd commented 2 weeks ago

I look forward to seeing the changes. While you are working on this, it would be great if the ticket body and properties were independently scrollable.

Our use case is we use the properties to collect new user details and often we are completing this from text in the ticket. If ticket text and properties were independently scrollable this would be an improved UI.

And not having to the ... menu to see the empty property fields would also shave a few moments.

We would love to present request forms to the users where the emphasis was on the data fields rather than a subject and body style message. The current design is close but not quite there. Perhaps a reskin is an opportunity for you to better support that use case.

mattnovelli commented 12 hours ago

Looks good. I am enjoying it so far.