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news/helpdesk-staff-skills/ #98

Open utterances-bot opened 3 months ago

utterances-bot commented 3 months ago

The 6 Skills You Need for Top Helpdesk Staff

What are the top skills needed of helpdesk staff? We’ve come up with our top six, along with an explanation of what is required:

https://www.jitbit.com/news/helpdesk-staff-skills/

RubyNolte commented 3 months ago

I’ve believed that technical knowledge is important, but what really makes a difference is the ability to communicate clearly and empathetically with customers. I remember a time when I was having issues with a project, and the helpdesk staff not only solved my problem but also made me feel understood and supported throughout the process https://essaybox.org/how-it-works/ That experience stuck with me because it wasn’t just about fixing the issue—it was about the way they made me feel valued as a customer. Has anyone else noticed that the best helpdesk experiences are the ones where the staff go beyond just troubleshooting and actually connect with you? It’s those little moments of human connection that turn a good service experience into a great one.