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jitsi / jitsi-meet

Jitsi Meet - Secure, Simple and Scalable Video Conferences that you use as a standalone app or embed in your web application.
https://jitsi.org/meet
Apache License 2.0
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Jitsi freezes at "Waiting For Moderator to let you join" after logging in on web #14679

Open CSMMaster opened 3 weeks ago

CSMMaster commented 3 weeks ago

Description: After logging in as Moderator, no option is provided to open in app. App stays frozen "Waiting for Moderator to let you join"

Steps to reproduce:

  1. Create a new room in Jisti Meet app, Select to Join and Login as Moderator
  2. Login via Github as per usual. Enter code from SMS
  3. Github confirms my login, window closes, and website fails to provide option to switch to app. App stays frozen "Waiting for Moderator to let you join"

Expected behavior:

After entering my credentials, a dropdown should appear letting me choose to open the meeting in the app. ### Actual behavior: No dropdown menu provided Screenshot not feasible since it shows nothing. ### Server information: - Jitsi Meet version: webbased jit.si - Operating System: unknown ### Client information: - Browser / app version: Brave v1.65.114 - Operating System: Ubuntu ### Additional information:
damencho commented 3 weeks ago

Please, when you have questions or problems use the community forum before opening new issues, thank you.

damencho commented 3 weeks ago

I just tested the flow and it works with Brave.

Is is possible that you logged in with Google or Facebook before and that uses the same email as the github account?

CSMMaster commented 3 weeks ago

I just tested the flow and it works with Brave.

Is is possible that you logged in with Google or Facebook before and that uses the same email as the github account?

Negative. I have always used the GitHub account to login. That is why I am a little confused as to why it is not redirecting me to the app.

It worked great until the last update. I have tried uninstalling and reinstalling several times with a full purge each time. Still the same outcome.

damencho commented 3 weeks ago

Do you have any js console errors in the browser?

CSMMaster commented 3 weeks ago

Do you have any js console errors in the browser?

No errors.

asmaloney commented 3 weeks ago

Could this be related to https://github.com/jitsi/jitsi-meet/issues/14672 ?

That one's a show-stopper for me and results in similar symptoms to those described.

CSMMaster commented 3 weeks ago

Based on their findings, if I remove the “#” before “config” it should work. I’ll give this a try. If that works, def a coding issue for the URL called out by the login function.

asmaloney commented 3 weeks ago

I couldn't get it to work no matter what I changed, so I'm just going to have to wait until they update production to see if it worked.

CSMMaster commented 3 weeks ago

I couldn't get it to work no matter what I changed, so I'm just going to have to wait until they update production to see if it worked.

Just gave it a try. No go. Found a single "#", removed it, and still failed to load into the app.

damencho commented 3 weeks ago

Can you open the js console, click preserve logs, try to join with login and upload the logs here after the failure?

saghul commented 3 weeks ago

I am a bit confused since you also mentioned the app. Are you using the Brave browser exclusively for this test?

CSMMaster commented 3 weeks ago

I am a bit confused since you also mentioned the app. Are you using the Brave browser exclusively for this test?

I am using the app to create the meeting room. When I try to join as Moderator, it takes me to the login page on the browser. After entering my “credentials”, it freezes, leaving me in limbo waiting for the moderator to let me in.

I did the same exercise strictly through Jitsi online, and it worked flawlessly. So, there is a disconnect between the app and the browser login.

@damencho - I have not had a chance to perform the js console log report. Will try to do that today.

CSMMaster commented 2 weeks ago

Sorry, guys. Been a long weekend/week. I’ll try to get this js error report posted this evening.