search

jitsi / jitsi-meet

Jitsi Meet - Secure, Simple and Scalable Video Conferences that you use as a standalone app or embed in your web application.
https://jitsi.org/meet
Apache License 2.0
22.76k stars 6.67k forks source link

[JITSI] Video and voice issues and unexpected ejection from Jitsi meeting sessions #14924

Open sirinebenabbes opened 1 month ago

sirinebenabbes commented 1 month ago

What happened?

When initiating a video call with two or more users almost no one hears the other participants, nor see the shared cameras, they can only see the jitsi profile photo while the cameras weren't turned off.

Also, sometimes users find themselves kicked out of the call without any action made from the moderator, and when they rejoin the same behavior reproduces again. This makes the use of Jitsi so frustrating...

I attach three har files of three users who experienced the camera and microphone issue, the files were saved by selecting the option "All" in network tab of their firefox browser.

The same test with the same machines and browsers is done using other visio tools (ZOOM or GOTOMEETING) and we got no issue. So clearly this issue is absolutely does not come from the workstation or the Jitsi settings and users confirm that the settings are ok from their side.

Also, switching the device in the device selection popup doesn't solve the voice issue.

Can you please share from where such hearing and video issues can come from ?

har files.zip

Platform

Browser / app / sdk version

128.0

Relevant log output

No response

Reproducibility

More details?

No response

saghul commented 1 month ago

Is this your own deployment? Are you able to have a 3 participant conference with and video at all?

sirinebenabbes commented 1 month ago

Yes, it's self-deployed. Yes we're able to join the Jitsi conferences with more than two users all having their cameras opened. However, sometimes ALL of them are facing the issues I described earlier, and sometimes only SOME of them are having these issues

saghul commented 1 month ago

What versions of the software did you deploy?

sirinebenabbes commented 1 month ago

jitsi-web:stable-8719

saghul commented 1 month ago

That release is a bit more than a year old, I'd suggest you update to the latest.

sirinebenabbes commented 1 month ago

I'm afraid we can't currently change it due to compatibility with our own product. Is there any other recommandation ?

saghul commented 1 month ago

Alas no. You might be suffering a problem due to a change in Firefox for example, that requires a new JVB.

sirinebenabbes commented 1 month ago

Thanks for your reply @saghul !

According to our tests, it's not only related to Firefox, it's also reproduced on other browsers, it's even reproduced on mobile devices using our application where no browser is used; the users are directed instantly to the Jitsi session.

And if it's not related to the Firefox browser itself, the JVB should be changed anyway? If yes, what's the right JVB that we should use instead?

saghul commented 1 month ago

That was just an example. There are many things that have happens in a year.

sirinebenabbes commented 1 month ago

Taking into consideration our compatibility point, is there any other information I can share with you to help diagnose the potential source of such issues?

saghul commented 1 month ago

The problem is that being 1 year behind in updates is not something you can fix with a config change. We know the JVB fixes an issue with Firefox but you can't update the JVB without updating Jicofo and prosody and lib-jitsi-meet, since they are all working in tandem.

Sorry about this.