“You have been disconnected” message after second participant join

[karolryska]

What happened?

In my self-hosted instance, when a video call is joined by a second participant for both of them, a “You have been disconnected” message appears.

Clicking "Rejoin now" or waiting sometimes works, sometimes not, and the same error continues. If it worked for one participant, reconnecting the second participant will again show a “no connection” message for the first participant, and so on and so forth.

Platform

• [X] Chrome (or Chromium based)
• [ ] Firefox
• [ ] Safari
• [ ] Other desktop browser
• [ ] Android browser
• [ ] iOS browser
• [ ] Electron app
• [ ] Android mobile app
• [ ] iOS mobile app
• [ ] Custom app using a mobile SDK

Browser / app / sdk version

Chrome 126.0.6478.114

Relevant log output

Logger.js:155 2024-08-20T14:20:19.135Z [conference.js] <D$._onConferenceFailed>:  CONFERENCE FAILED: conference.videobridgeNotAvailable
Logger.js:155 2024-08-20T14:20:19.157Z [index.web] UnhandledPromiseRejection: Error: You have already left the conference StackTrace:  Error: You have already left the conference
    at Wh.leave (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:1037060)
    at D$._onConferenceFailed (https://jitsi.counter-terrorism-ipu.org/libs/app.bundle.min.js?v=8091:85:71910)
    at o.emit (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:353528)
    at o.emit (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:353585)
    at Es.onPresence (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:713190)
    at bs.onPresence (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:729679)
    at Handler.run (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:494840)
    at https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:503251
    at Array.reduce (<anonymous>)
    at https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:503175
    at Object.forEachChild (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:487602)
    at F.Connection._dataRecv (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:503111)
    at e._onRequestStateChange (https://jitsi.counter-terrorism-ipu.org/libs/lib-jitsi-meet.min.js?v=8091:2:521901)
JitsiConference.js:689 Uncaught (in promise) 
Error: You have already left the conference
    at Wh.leave (JitsiConference.js:689:15)
    at D$._onConferenceFailed (conference.js:322:18)
    at o.emit (events.js:153:5)
    at o.emit (events.js:158:7)
    at Es.onPresence (ChatRoom.js:797:39)
    at bs.onPresence (strophe.emuc.js:118:14)
    at Handler.run (strophe.umd.js:2507:33)
    at strophe.umd.js:3843:37
    at Array.reduce (<anonymous>)
    at strophe.umd.js:3840:49
    at Object.forEachChild (strophe.umd.js:1502:21)
    at F.Connection._dataRecv (strophe.umd.js:3838:25)
    at e._onRequestStateChange (strophe.umd.js:5311:19)

Reproducibility

• [ ] The problem is reproducible on meet.jit.si

More details?

Self-hosted

jitsi-meet-prosody/stable,now 1.0.8091-1 all [installed,automatic] jitsi-meet-turnserver/stable,now 1.0.8091-1 all [installed,automatic] jitsi-meet-web-config/stable,now 1.0.8091-1 all [installed,automatic] jitsi-meet-web/stable,now 1.0.8091-1 all [installed,automatic] jitsi-meet/stable,now 2.0.9646-1 all [installed] jitsi-videobridge2/stable,now 2.3-160-g97a1f15b-1 all [installed,automatic]

[damencho]

Logger.js:155 2024-08-20T14:20:19.135Z [conference.js] <D$._onConferenceFailed>:  CONFERENCE FAILED: conference.videobridgeNotAvailable

Have you tried restarting jvb? Does that fix it?

[karolryska]

Unfortunately, restarting jvb did not fix it. Do you have any other suggestions?

[damencho]

Share jvb logs as a starter.

[karolryska]

jvb_logs.txt

Here are the logs from when the error was reproduced

[damencho]

[hostname=localhost id=shard] MucClient.lambda$getConnectAndLoginCallable$9#660: Failed to login. Disconnecting to trigger a re-connect.

Apparently your jvb cannot connect to prosody. In the mean time your jicofo is connected. Share your jvb configs, masking any private information. /etc/jitsi/videobridge/sip-communicator.properties and /etc/jitsi/videobridge/jvb.conf

[karolryska]

Here is the config

videobridge {
    http-servers {
        public {
            port = 9090
        }
    }
    websockets {
        enabled = true
        domain = "jitsi.***.org:443"
        tls = true
    }
}