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jitsi / lib-jitsi-meet

A low-level JS video API that allows adding a completely custom video experience to web apps.
Apache License 2.0
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High number of audio.output.problem reported in analytics #1226

Open jinixx opened 4 years ago

jinixx commented 4 years ago

We have just recently enabled analytics on our setup and found high numbers of "audio.output.problem" reported. Can't find anything related in the communities nor docs, the event was sent from modules/statistics/AudioOutputProblemDetector.js.

From the code, we understand that the event is detected by comparing local audio levels with remote audio levels from participants. Can I clarify the reliability of this and how can we further debug this issue?

A sample gotten from our analytics report shows localAudioLevels array with 2 null audio level sample and remoteAudioLevels is undefined.

All "audio.output.problem" events have similar patterns.

userID=12087194&localAudioLevels=[null,null]&remoteAudioLevels=undefined
renepardon commented 3 years ago

Still no solution? Problem also combines with no user video sometimes. (black)

engesin commented 3 years ago

I face tht problem when JVB which handles conference shutdowns and conference failover to another JVB. Some participants cannot get or sent media stream and i see that log at console

[modules/statistics/AudioOutputProblemDetector.js] A potential problem is detected with the audio output for participant 4002a5f3, local audio levels: [null,null], remote audio levels: undefined