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jlesage / docker-crashplan-enterprise

Docker container for CrashPlan Enterprise (aka Code42 Enterprise)
MIT License
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Connection Issue #3

Closed riccanet closed 5 years ago

riccanet commented 5 years ago

I'm not sure where to even start with the troubleshooting. My QNAP container connected fine initially to Code42 then backs upthe config folder, but my online console keeps saying the device is offline. I need to replace another device and I keep getting cannot connect to server. I was previously running the QPKG and it was functional until the latest update.

image

docker command I used: docker run -d \ --name=Code42-Crashplan \ -v /docker/appdata/crashplan-enterprise:/config:rw \ -v $HOME:/storage:ro \ -e USER_ID=0 \ -p 5800:5800 \ -e GROUP_ID=0 \ -p 5900:5900 \ -e TZ=America/New_York \ -e CRASHPLAN_SRV_MAX_MEM=1024M \ -v /share/CACHEDEV1_DATA:/share:ro \ jlesage/crashplan-enterprise

jlesage commented 5 years ago

I would start by looking at the following log file : /docker/appdata/crashplan-enterprise/log/service.log.0.

riccanet commented 5 years ago

Thanks I opened up a ticket with Code42. Its very odd that it gets through the whole process connects to the account then all the sudden can't connect. The log pretty much says that CPC is unavailable.

riccanet commented 5 years ago

Just loaded your latest image with Crashplan 7.0 and it fixed the issue. Thank you.