search

jlesage / docker-crashplan-pro

Docker container for CrashPlan PRO (aka CrashPlan for Small Business)
MIT License
297 stars 38 forks source link

Backup set showing as 0 #181

Open nrahuf opened 5 years ago

nrahuf commented 5 years ago

Received my regular email today - and it says that nothing is backed up in my crash plan. - I had 1.2TB backed up that is now showing as 0 - I haven't deleted files or changed the files that were backing up.

did log in to crash plan and immediately got an upgrade failed error.

also deleted and reinstalled the container but still as showing as 0

what happened?

nrahuf commented 5 years ago

when I check my folders in crashplan app in the container - they all seem empty now although on my NAS they have files in the folders

gatorheel commented 5 years ago

You need to update your container. In-app Auto-update doesn't work for containers.

https://github.com/jlesage/docker-crashplan-pro/releases/tag/v2.7.1

nrahuf commented 5 years ago

I believe I am running the latest - I updated a few days ago. will try again and see if that fixes it - this wouldn't show my folders being empty would it?

nrahuf commented 5 years ago

I have reinstalled with 2.71 - which I believe I was running before and still showing all folders as empty!

nrahuf commented 5 years ago

for some reason all my folders are showing as empty - nothing in the config has changed.

jlesage commented 5 years ago

Maybe the permissions of your files changed?

nrahuf commented 5 years ago

so I cannot see any of the folders just gone into manage files and cannot see any of my folder structure - so not sure what has changed - I haven't changed anything on my NAS

Anyone to open to a team view session to help me fix this as I think its beyond my knowledge scope.

jlesage commented 5 years ago

If you login into the container via docker exec -ti <container name> sh, do you see your files under /storage?

gatorheel commented 5 years ago

Can you also share the command you're using to (re)create your container?

nrahuf commented 5 years ago

ok when I do the upgrade from docker in qnap this where the issue occurs if I set up a new container I can see the folder structure -

if I reinstall the container using

docker run [-d] \ --name=crashplan-pro \ [-e =]... \ [-v :[:PERMISSIONS]]... \ [-p :]... \ jlesage/crashplan-pro

the folder structure exists - when I do this it installs an old version not the latest so I keep getting asked to upgrade.

nrahuf commented 5 years ago

not sure what has happened - I just started from scratch - folder structure seems to have to have come back - think it may be the docker images being pulled in the snap container station - this time I used the command line to do the upgrade after installing from scratch

caseylucas commented 5 years ago

I'm not sure your command to "reinstall the container" will actually get you a new container. For reference, here is the scripts i use on my qnap:

nrahuf commented 5 years ago

thanks Casey - I have started from scratch - seems to have found the folder structure again - and is currently coopering back ups.

nrahuf commented 5 years ago

ok not sure what is going on but the app seems to only find 732Gb whereas I had 1.2TB backed up before - could this be with the file changes I know circa 450GB is time machine backups - assume these are no longer being backed up by CrashPlan now? that correct? any idea of a way around it?

jlesage commented 5 years ago

Yes this is possible. You can look at https://support.code42.com/CrashPlan/6/Troubleshooting/What_is_not_backing_up to see if your time machine backups fall into the new exclusion list. Also, in CrashPlan, you can click on the "Restore Files" button to navigate through what has been backup.