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jlesage / docker-crashplan-pro

Docker container for CrashPlan PRO (aka CrashPlan for Small Business)
MIT License
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unable to sign in. Unknown error #283

Open Craigabc opened 3 years ago

Craigabc commented 3 years ago

Hi,

Trying to install Crashplan on my home server. I'm running v5 of OMV (Debian core). I've copied the code from the Github page and (making changes for my volumes and user) and installed it vis command line. The CLI install all seems to work and start up. When I go to MYIP:5800 I get the code42 login page which asks for email and then password. I then get a "Unable to sign in. Unknown error" message. I can logon to the code42 crashplan console (https://www.crashplanpro.com/login/#/login) with these credentials and it shows a docker-crashplan-OMV device.

I can remote in with /bin/ash and ping a number of IP addresses and websites quite happily.

What is more confusing is when I stop the container it then hangs if I restart it and won't get past "starting crashplanpro"

jlesage commented 3 years ago

So you are getting the problem on a first install ? I never worked before ?

Craigabc commented 3 years ago

Yes,

It is at first install and has never worked. It installs OK and run fine the first time until login then will not let me log in. If i then restart it will not restart correctly.

jlesage commented 3 years ago

Can you share the command you used to create the container ?

You can also have to look at /config/log/service.log.0, were we can get details about the failure(s).

Craigabc commented 3 years ago

Hi CLI

version: '3' services: crashplan-pro: hostname: docker-crashplan-OMV container_name: crashplan-pro image: jlesage/crashplan-pro environment:

Craigabc commented 3 years ago

There are over 300,000 lines in the log file. The latest error is

[02.08.21 14:35:41.375 ERROR main ] Exception in thread "main" [02.08.21 14:35:41.375 ERROR main ] java.lang.NullPointerException [02.08.21 14:35:41.376 ERROR main ] at com.backup42.service.IdentityInfo.getGuid(IdentityInfo.java:250) [02.08.21 14:35:41.376 ERROR main ] at com.backup42.service.CPService.getMyGuid(CPService.java:2322) [02.08.21 14:35:41.377 ERROR main ] at com.backup42.service.CPService.exit(CPService.java:1641) [02.08.21 14:35:41.377 ERROR main ] at com.backup42.service.CPService.start(CPService.java:710) [02.08.21 14:35:41.377 ERROR main ] at com.backup42.service.CPService.main(CPService.java:1610) [02.08.21 14:35:41.379 INFO Thread-0 com.backup42.service.CPService] ShutdownHook...calling cleanup [02.08.21 14:35:41.386 INFO STOPPING com.backup42.service.CPService] SHUTDOWN:: Stopping service... [02.08.21 14:35:41.391 WARN Thread-0 com.backup42.service.CPService] SHUTDOWN:: Unable to stop threads (cleanup), java.util.concurrent.ExecutionExcepti$ STACKTRACE:: java.util.concurrent.ExecutionException: com.code42.exception.DebugRuntimeException: Unauthorized call to unbound class class com.backup42.servic$ at java.base/java.util.concurrent.CompletableFuture.reportGet(Unknown Source) at java.base/java.util.concurrent.CompletableFuture.get(Unknown Source) at com.backup42.service.CPService.cleanup(CPService.java:1266)

jlesage commented 3 years ago

We probably need more content from the log since these messages don't provide clues on what's happening.

spinks88 commented 3 years ago

I am having the same issue and I have been through everything cant get any answers Ive tried multiple crashplan pro accounts. Done a traceroute from the container and it gets the CP servers.

Here is the my last log.

[03.29.21 05:07:42.977 INFO 525668766-72 backup42.service.ui.UIController] UserActionRequest: LoginRequestMessage[1000336240739114212] LOGIN: username=thecpaccounts, password=, serverAddress=central.crashplanpro.com:443 [03.29.21 05:07:42.978 INFO 525668766-72 backup42.service.peer.Authorizer] AUTH:: LOGIN, username=thecpaccounts, passwordExists=true, requestMessage=LoginRequestMessage[1000336240739114212] LOGIN: username=thecpaccounts, password=, serverAddress=central.crashplanpro.com:443, register=false, firstName=null, lastName=null, registrationKey=null, waitTimeMillis=30000 [03.29.21 05:07:42.978 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: START with Authorizer@1676684410[ LOGIN, username=thecpaccounts, passwordExists=true] [03.29.21 05:07:42.979 INFO 41696_AUTH-2 up42.service.peer.PeerController] Attempting to connect to CPC. delay=30000 [03.29.21 05:07:45.690 INFO re-event-5-3 SabreLogger] TLS connection established. initiator=true, provider=OpenSslEngine, version=TLSv1.2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, channel=[id: 0xee2b0387, L:/172.17.0.2:57370 - R:/67.222.252.32:443] [03.29.21 05:07:46.230 INFO er3WeDftWkr8 ervice.peer.PeerVersionValidator] WE have an old version, localVersion=1525200006720 (2018-05-01T18:40:06:720+0000), remoteVersion=1525200006910 (2018-05-01T18:40:06:910+0000), remoteGuid=42 [03.29.21 05:07:46.266 INFO er3WeDftWkr8 kup42.service.model.ServiceModel] Saved ServiceModel to disk, 3048 bytes. [03.29.21 05:07:46.282 INFO 41696_AUTH-2 up42.service.peer.PeerController] Connected to CPC after 3sec [03.29.21 05:07:46.282 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Authority address: central.crashplanpro.com/67.222.252.32 [03.29.21 05:07:46.282 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Beginning authorization with Authorizer@1676684410[ LOGIN, username=thecpaccounts, passwordExists=true] [03.29.21 05:07:46.282 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Getting auth rules. CPCAuthRulesRequestMessage@1832373876[ login=true, username=thecpaccounts, registrationKey=null ] [03.29.21 05:07:46.555 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: AuthorizeRules [ldap=false, minPasswordLength=5, usernameIsAnEmail=true, deferredAllowed=true] [03.29.21 05:07:46.561 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: KEYS:: Sending to authority for login/register: ArchiveDataKeys@1958215146[ securityKeyType=AccountPassword, dataKey-checksum=79ba4f25f53e8e096c40a4e74626352d, secureDataKey-checksum=6026cbdff2547a41f5caea273f839265, secureDataKeyQA-checksum=null ] [03.29.21 05:07:46.592 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: CPCLoginMessage@1660316092[ guid=1000336238608407780, productVersion=7.2.0, username=thecpaccounts, password=true, register=false, registrationKey=null, configDate=null, socialNetworkDate=0, securityKeyType=AccountPassword, dataKey[checksum]=79ba4f25f53e8e096c40a4e74626352d, dataKeyChecksum=79ba4f25f53e8e096c40a4e74626352d, secureDataKey[checksum]=6026cbdff2547a41f5caea273f839265, orgType=BUSINESS, computerType=COMPUTER, address=172.17.0.2:4242, computerName = 82df3491b248, challengeResponse=false, externalAuthenticatorSessionId=null, duplicateGuidDetectionCounter=19, guidGenerated=true ] [03.29.21 05:07:47.223 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: CPCLoginResponseMessage@-1745967142[remoteId=136962048763636368, session=1000336245268962532, remoteGuid=42, errors=Login.FAILED] [03.29.21 05:07:47.223 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Error = CPErrors.Login.FAILED : [] [03.29.21 05:07:47.224 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Send login response to the UI. LoginResponseMessage@650554285[ errors=[CPErrors.Login.FAILED : []]session=1000336240739114212 ]{} [03.29.21 05:07:47.224 INFO 41696_AUTH-2 backup42.service.ui.UIController] UserActionResponse: LoginResponseMessage@650554285[ errors=[CPErrors.Login.FAILED : []]session=1000336240739114212 ]{} [03.29.21 05:07:47.224 INFO 41696_AUTH-2 backup42.service.peer.Authorizer] AUTH:: END Failed after 4sec [03.29.21 05:08:12.024 INFO Thread-33 om.backup42.service.AppLogWriter] WRITE app.log in 74ms [03.29.21 05:08:14.904 INFO r3WeDftWkr14 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [03.29.21 05:08:14.904 INFO r3WeDftWkr14 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [03.29.21 05:08:59.905 INFO r3WeDftWkr20 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [03.29.21 05:08:59.906 INFO r3WeDftWkr20 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [03.29.21 05:09:44.907 INFO r3WeDftWkr26 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [03.29.21 05:09:44.908 INFO r3WeDftWkr26 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [03.29.21 05:10:13.587 INFO ystemWatcher p42.service.peer.CPCConnectCheck] Disconnect from CPC [03.29.21 05:10:13.588 INFO ystemWatcher up42.service.peer.PeerController] DISCONNECT and REMOVE CPC

spinks88 commented 3 years ago

I resolved this issue.

Had crashplan pro installed and not crashplan enterprise.

abaum26 commented 3 years ago

Could this possibly be related to the forced two-factor authentication?