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jlesage / docker-crashplan-pro

Docker container for CrashPlan PRO (aka CrashPlan for Small Business)
MIT License
297 stars 38 forks source link

Unable to Connect to Crashplan #375

Open LighthouseBZ opened 2 years ago

LighthouseBZ commented 2 years ago

Im having a weird issue.

On my crashplan account dashboard it shows that my device is offline when its online.

In the app it says not licensed - contact your administrator for assistance.

Its also not detecting my files and its telling me there is a newer version. I pulled a new docker instance but its the same.

Screen Shot 2022-05-13 at 2 10 56 PM Screen Shot 2022-05-13 at 2 12 03 PM Screen Shot 2022-05-13 at 2 11 08 PM Screen Shot 2022-05-13 at 2 11 19 PM
LighthouseBZ commented 2 years ago

I also deleted the cache and restarted but it does nothing

jlesage commented 2 years ago

I'm working on integrating the latest version of CrashPlan.

But I'm not sure that the "Not licensed" message is related. I guess that you verified that your subscription is fine ?

LighthouseBZ commented 2 years ago

Yes. My subscription just renewed. However, I did open a ticket with them so waiting to hear back from them.

On Fri, May 13, 2022 at 7:02 PM Jocelyn Le Sage @.***> wrote:

I'm working on integrating the latest version of CrashPlan.

But I'm not sure that the "Not licensed" message is related. I guess that you verified that your subscription is fine ?

— Reply to this email directly, view it on GitHub https://github.com/jlesage/docker-crashplan-pro/issues/375#issuecomment-1126598628, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARREWJHXMG5NJVVLQ34CMT3VJ33SVANCNFSM5V4LZGAA . You are receiving this because you authored the thread.Message ID: @.***>

jlesage commented 2 years ago

A new image integrating the latest CrashPlan version is available. You may want to update to see if you still have the license issue.

JeroenAdam commented 2 years ago

FYI, 2 days ago, I got an e-mail alert for each of our Crashplan instances saying "(servername) has not backed up in 1 day. If this computer hans't been updated in..." I got Watchtower doing the latest update 9 hours ago, probably all will be fine. I was wondering if this behavior is expected, struggling with these e-mail alerts for time to time.

jlesage commented 2 years ago

Yes, I guess this is expected. To my knowledge, CrashPlan doesn't have a service we can subscribe to that would allow me to be notified when a new version is released. So often, I'm aware of a new version when people report it here :)

Also, CrashPlan is not pushing updates at the same time for everybody. So people often see the update before my own instance of CrashPlan starts to complain.

LighthouseBZ commented 2 years ago

Updating to the latest version fixed the issue for me. Its synchronizing now.