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jlesage / docker-crashplan-pro

Docker container for CrashPlan PRO (aka CrashPlan for Small Business)
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File synchronization never stops #410

Open xxharjinder opened 1 year ago

xxharjinder commented 1 year ago

Running the container on unraid. it just constantly shows "synchronizing file information" followed by "unable to connect to destination. I have raised a support ticket with crashplan and they have confirmed that the connectivity is ok. I can telnet from unraid to their servers ok. The container used to run without issues for few months.

jlesage commented 1 year ago

I have raised a support ticket with crashplan and they have confirmed that the connectivity is ok.

And they didn't help more than that ?

I can telnet from unraid to their servers ok

Do you have the same result when doing the same thing from inside the container ?

jlesage commented 1 year ago

You can also try to look at /mnt/user/appdata/CrashPlanPRO/log/service.log.0. Maybe there something useful ?

xxharjinder commented 1 year ago

I have raised a support ticket with crashplan and they have confirmed that the connectivity is ok.

And they didn't help more than that ? No, they say unraid is unsupported platform.

I can telnet from unraid to their servers ok

Do you have the same result when doing the same thing from inside the container ? yes same result root@UnRAID:/mnt/user/appdata/CrashPlanPRO/log# docker exec CrashPlanPRO nc -vz central.crashplanpro.com 443 Connection to central.crashplanpro.com 443 port [tcp/https] succeeded! root@UnRAID:/mnt/user/appdata/CrashPlanPRO/log# docker exec CrashPlanPRO nc -vz central.crashplanpro.com 4287 Connection to central.crashplanpro.com 4287 port [tcp/*] succeeded!

xxharjinder commented 1 year ago

You can also try to look at /mnt/user/appdata/CrashPlanPRO/log/service.log.0. Maybe there something useful ?

I could not make a lot of sense of it. I have attached it here. I have also tried deleting the appdata and recreating the container but same issue service.log e however

jlesage commented 1 year ago

I don't see nothing obvious... but it does seem to have progress. For how many time CP is in that state?

Also, do you have any firewall that could kill the connection after some time ?

Also, just as a side note, I would remove /mnt/user/appdata/CrashPlanPRO from the backup to avoid any problem.

jlesage commented 1 year ago

No, they say unraid is unsupported platform.

They figured this by themselves or you told them ?