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jlesage / docker-crashplan-pro

Docker container for CrashPlan PRO (aka CrashPlan for Small Business)
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[Bug] Impossible to conn #454

Closed marcobag closed 5 months ago

marcobag commented 5 months ago

Current Behavior

I've installed for the first time this app on my Unraid server but if i try to login after a couple of minutes shows "Unable to sign in. Can't connect to server" From the log file i can see that it's struggling with the SSL somehow. If i try to use the client from a baremetal linux it works without any issues.

Expected Behavior

I expected to be prompted with 2FA and then login.

Steps To Reproduce

No response

Environment

Container creation

Downloaded from Unraid Community Apps

Container log

[init        ] container is starting...
[cont-env    ] loading container environment variables...
[cont-env    ] APP_NAME: loading...
[cont-env    ] APP_VERSION: loading...
[cont-env    ] DISPLAY: executing...
[cont-env    ] DISPLAY: terminated successfully.
[cont-env    ] DISPLAY: loading...
[cont-env    ] DOCKER_IMAGE_PLATFORM: loading...
[cont-env    ] DOCKER_IMAGE_VERSION: loading...
[cont-env    ] GTK2_RC_FILES: executing...
[cont-env    ] GTK2_RC_FILES: terminated successfully.
[cont-env    ] GTK2_RC_FILES: loading...
[cont-env    ] GTK_THEME: executing...
[cont-env    ] GTK_THEME: terminated successfully.
[cont-env    ] GTK_THEME: loading...
[cont-env    ] HOME: loading...
[cont-env    ] QT_STYLE_OVERRIDE: executing...
[cont-env    ] QT_STYLE_OVERRIDE: terminated successfully.
[cont-env    ] QT_STYLE_OVERRIDE: loading...
[cont-env    ] TAKE_CONFIG_OWNERSHIP: loading...
[cont-env    ] XDG_CACHE_HOME: loading...
[cont-env    ] XDG_CONFIG_HOME: loading...
[cont-env    ] XDG_DATA_HOME: loading...
[cont-env    ] XDG_RUNTIME_DIR: loading...
[cont-env    ] XDG_STATE_HOME: loading...
[cont-env    ] container environment variables initialized.
[cont-secrets] loading container secrets...
[cont-secrets] container secrets loaded.
[cont-init   ] executing container initialization scripts...
[cont-init   ] 10-certs.sh: executing...
[cont-init   ] 10-certs.sh: terminated successfully.
[cont-init   ] 10-check-app-niceness.sh: executing...
[cont-init   ] 10-check-app-niceness.sh: terminated successfully.
[cont-init   ] 10-clean-logmonitor-states.sh: executing...
[cont-init   ] 10-clean-logmonitor-states.sh: terminated successfully.
[cont-init   ] 10-clean-tmp-dir.sh: executing...
[cont-init   ] 10-clean-tmp-dir.sh: terminated successfully.
[cont-init   ] 10-fontconfig-cache-dir.sh: executing...
[cont-init   ] 10-fontconfig-cache-dir.sh: terminated successfully.
[cont-init   ] 10-init-users.sh: executing...
[cont-init   ] 10-init-users.sh: terminated successfully.
[cont-init   ] 10-nginx.sh: executing...
[cont-init   ] 10-nginx.sh: terminated successfully.
[cont-init   ] 10-openbox.sh: executing...
[cont-init   ] 10-openbox.sh: terminated successfully.
[cont-init   ] 10-pkgs-mirror.sh: executing...
[cont-init   ] 10-pkgs-mirror.sh: terminated successfully.
[cont-init   ] 10-set-tmp-dir-perms.sh: executing...
[cont-init   ] 10-set-tmp-dir-perms.sh: terminated successfully.
[cont-init   ] 10-vnc-password.sh: executing...
[cont-init   ] 10-vnc-password.sh: terminated successfully.
[cont-init   ] 10-web-data.sh: executing...
[cont-init   ] 10-web-data.sh: terminated successfully.
[cont-init   ] 10-x11-unix.sh: executing...
[cont-init   ] 10-x11-unix.sh: terminated successfully.
[cont-init   ] 10-xdg-runtime-dir.sh: executing...
[cont-init   ] 10-xdg-runtime-dir.sh: terminated successfully.
[cont-init   ] 15-cjk-font.sh: executing...
[cont-init   ] 15-cjk-font.sh: terminated successfully.
[cont-init   ] 15-install-pkgs.sh: executing...
[cont-init   ] 15-install-pkgs.sh: terminated successfully.
[cont-init   ] 55-crashplan-pro.sh: executing...
[cont-init   ] 55-crashplan-pro.sh: setting CrashPlan Engine maximum memory to 1024M
[cont-init   ] 55-crashplan-pro.sh: terminated successfully.
[cont-init   ] 55-validate_max_mem.sh: executing...
[cont-init   ] 55-validate_max_mem.sh: terminated successfully.
[cont-init   ] 85-take-config-ownership.sh: executing...
[cont-init   ] 85-take-config-ownership.sh: terminated successfully.
[cont-init   ] 89-info.sh: executing...
    ╭――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――╮
    │                                                                      │
    │ Application:           CrashPlan                                     │
    │ Application Version:   11.2.1                                        │
    │ Docker Image Version:  24.01.1                                       │
    │ Docker Image Platform: linux/amd64                                   │
    │                                                                      │
    ╰――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――╯
[cont-init   ] 89-info.sh: terminated successfully.
[cont-init   ] all container initialization scripts executed.
[init        ] giving control to process supervisor.
[supervisor  ] loading services...
[supervisor  ] loading service 'default'...
[supervisor  ] loading service 'app'...
[supervisor  ] loading service 'gui'...
[supervisor  ] loading service 'certsmonitor'...
[supervisor  ] service 'certsmonitor' is disabled.
[supervisor  ] loading service 'nginx'...
[supervisor  ] loading service 'xvnc'...
[supervisor  ] loading service 'openbox'...
[supervisor  ] loading service 'CrashPlanEngine'...
[supervisor  ] loading service 'logmonitor'...
[supervisor  ] loading service 'logrotate'...
[supervisor  ] all services loaded.
[supervisor     ] starting services...
[supervisor     ] starting service 'xvnc'...
[xvnc           ] Xvnc TigerVNC 1.13.1 - built Dec 21 2023 00:55:16
[xvnc           ] Copyright (C) 1999-2022 TigerVNC Team and many others (see README.rst)
[xvnc           ] See https://www.tigervnc.org for information on TigerVNC.
[xvnc           ] Underlying X server release 12014000
[xvnc           ] Tue Jan 23 15:26:05 2024
[xvnc           ]  vncext:      VNC extension running!
[xvnc           ]  vncext:      Listening for VNC connections on /tmp/vnc.sock (mode 0660)
[xvnc           ]  vncext:      Listening for VNC connections on all interface(s), port 5900
[xvnc           ]  vncext:      created VNC server for screen 0
[supervisor     ] starting service 'nginx'...
[nginx          ] Listening for HTTP connections on port 5800.
[supervisor     ] starting service 'openbox'...
[supervisor     ] starting service 'CrashPlanEngine'...
[supervisor     ] starting service 'app'...
[supervisor     ] starting service 'logmonitor'...
[logmonitor     ] Monitoring log file: /config/log/service.log.0
[logmonitor     ] Monitoring status file: /config/log/app.log
[supervisor     ] all services started.
[xvnc           ] Tue Jan 23 15:26:10 2024
[xvnc           ]  Connections: accepted: /tmp/vnc.sock
[xvnc           ]  SConnection: Client needs protocol version 3.8
[xvnc           ]  SConnection: Client requests security type None(1)
[xvnc           ]  VNCSConnST:  Server default pixel format depth 24 (32bpp) little-endian rgb888
[xvnc           ]  VNCSConnST:  Client pixel format depth 24 (32bpp) little-endian bgr888
[xvnc           ] Tue Jan 23 15:26:11 2024
[xvnc           ]  ComparingUpdateTracker: 0 pixels in / 0 pixels out
[xvnc           ]  ComparingUpdateTracker: (1:-nan ratio)
[xvnc           ] Tue Jan 23 15:55:14 2024
[xvnc           ]  Connections: accepted: /tmp/vnc.sock
[xvnc           ]  SConnection: Client needs protocol version 3.8
[xvnc           ]  SConnection: Client requests security type None(1)
[xvnc           ]  VNCSConnST:  Server default pixel format depth 24 (32bpp) little-endian rgb888
[xvnc           ]  VNCSConnST:  Client pixel format depth 24 (32bpp) little-endian bgr888

Container inspect

[
    {
        "Id": "1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562",
        "Created": "2024-01-23T14:26:05.105118879Z",
        "Path": "/init",
        "Args": [],
        "State": {
            "Status": "running",
            "Running": true,
            "Paused": false,
            "Restarting": false,
            "OOMKilled": false,
            "Dead": false,
            "Pid": 1805,
            "ExitCode": 0,
            "Error": "",
            "StartedAt": "2024-01-23T14:26:05.267061592Z",
            "FinishedAt": "0001-01-01T00:00:00Z"
        },
        "Image": "sha256:0cb185e1bdc0cb3f753bfbea64dbaa5c7f3ede1ae7c497eb03ca9f1cbe5f571e",
        "ResolvConfPath": "/var/lib/docker/containers/1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562/resolv.conf",
        "HostnamePath": "/var/lib/docker/containers/1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562/hostname",
        "HostsPath": "/var/lib/docker/containers/1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562/hosts",
        "LogPath": "/var/lib/docker/containers/1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562/1201dded6d75aa16124fb69da0866a61c5c88aa758c0436e131b6fbe465e5562-json.log",
        "Name": "/CrashPlanPRO",
        "RestartCount": 0,
        "Driver": "btrfs",
        "Platform": "linux",
        "MountLabel": "",
        "ProcessLabel": "",
        "AppArmorProfile": "",
        "ExecIDs": null,
        "HostConfig": {
            "Binds": [
                "/mnt/user:/storage:ro",
                "/mnt/user/appdata/CrashPlanPRO:/config:rw"
            ],
            "ContainerIDFile": "",
            "LogConfig": {
                "Type": "json-file",
                "Config": {
                    "max-file": "1",
                    "max-size": "50m"
                }
            },
            "NetworkMode": "br0",
            "PortBindings": {},
            "RestartPolicy": {
                "Name": "no",
                "MaximumRetryCount": 0
            },
            "AutoRemove": false,
            "VolumeDriver": "",
            "VolumesFrom": null,
            "CapAdd": null,
            "CapDrop": null,
            "CgroupnsMode": "private",
            "Dns": [],
            "DnsOptions": [],
            "DnsSearch": [],
            "ExtraHosts": null,
            "GroupAdd": null,
            "IpcMode": "private",
            "Cgroup": "",
            "Links": null,
            "OomScoreAdj": 0,
            "PidMode": "",
            "Privileged": false,
            "PublishAllPorts": false,
            "ReadonlyRootfs": false,
            "SecurityOpt": null,
            "UTSMode": "",
            "UsernsMode": "",
            "ShmSize": 67108864,
            "Runtime": "runc",
            "ConsoleSize": [
                0,
                0
            ],
            "Isolation": "",
            "CpuShares": 0,
            "Memory": 0,
            "NanoCpus": 0,
            "CgroupParent": "",
            "BlkioWeight": 0,
            "BlkioWeightDevice": [],
            "BlkioDeviceReadBps": null,
            "BlkioDeviceWriteBps": null,
            "BlkioDeviceReadIOps": null,
            "BlkioDeviceWriteIOps": null,
            "CpuPeriod": 0,
            "CpuQuota": 0,
            "CpuRealtimePeriod": 0,
            "CpuRealtimeRuntime": 0,
            "CpusetCpus": "",
            "CpusetMems": "",
            "Devices": [],
            "DeviceCgroupRules": null,
            "DeviceRequests": null,
            "KernelMemory": 0,
            "KernelMemoryTCP": 0,
            "MemoryReservation": 0,
            "MemorySwap": 0,
            "MemorySwappiness": null,
            "OomKillDisable": null,
            "PidsLimit": null,
            "Ulimits": null,
            "CpuCount": 0,
            "CpuPercent": 0,
            "IOMaximumIOps": 0,
            "IOMaximumBandwidth": 0,
            "MaskedPaths": [
                "/proc/asound",
                "/proc/acpi",
                "/proc/kcore",
                "/proc/keys",
                "/proc/latency_stats",
                "/proc/timer_list",
                "/proc/timer_stats",
                "/proc/sched_debug",
                "/proc/scsi",
                "/sys/firmware"
            ],
            "ReadonlyPaths": [
                "/proc/bus",
                "/proc/fs",
                "/proc/irq",
                "/proc/sys",
                "/proc/sysrq-trigger"
            ]
        },
        "GraphDriver": {
            "Data": null,
            "Name": "btrfs"
        },
        "Mounts": [
            {
                "Type": "bind",
                "Source": "/mnt/user",
                "Destination": "/storage",
                "Mode": "ro",
                "RW": false,
                "Propagation": "rprivate"
            },
            {
                "Type": "bind",
                "Source": "/mnt/user/appdata/CrashPlanPRO",
                "Destination": "/config",
                "Mode": "rw",
                "RW": true,
                "Propagation": "rprivate"
            }
        ],
        "Config": {
            "Hostname": "1201dded6d75",
            "Domainname": "",
            "User": "",
            "AttachStdin": false,
            "AttachStdout": false,
            "AttachStderr": false,
            "ExposedPorts": {
                "5800/tcp": {},
                "5900/tcp": {}
            },
            "Tty": false,
            "OpenStdin": false,
            "StdinOnce": false,
            "Env": [
                "HOST_OS=Unraid",
                "APP_NICENESS=0",
                "SECURE_CONNECTION_VNC_METHOD=SSL",
                "HOST_CONTAINERNAME=CrashPlanPRO",
                "USER_ID=99",
                "VNC_LISTENING_PORT=5900",
                "CRASHPLAN_SRV_MAX_MEM=1024M",
                "TCP_PORT_7910=7910",
                "TZ=Europe/Berlin",
                "HOST_HOSTNAME=NAS-MOOX",
                "CRASHPLAN_SERVER_ADDRESS=",
                "DISPLAY_WIDTH=1920",
                "DARK_MODE=0",
                "SECURE_CONNECTION_CERTS_CHECK_INTERVAL=60",
                "GROUP_ID=100",
                "UMASK=0000",
                "DISPLAY_HEIGHT=1080",
                "SECURE_CONNECTION=0",
                "WEB_LISTENING_PORT=5800",
                "TCP_PORT_7810=7810",
                "PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/opt/base/sbin:/opt/base/bin",
                "ENV=/root/.docker_rc",
                "SUP_GROUP_IDS=",
                "LANG=en_US.UTF-8",
                "KEEP_APP_RUNNING=0",
                "INSTALL_PACKAGES=",
                "PACKAGES_MIRROR=",
                "CONTAINER_DEBUG=0",
                "VNC_PASSWORD=",
                "ENABLE_CJK_FONT=0"
            ],
            "Cmd": [
                "/init"
            ],
            "Image": "jlesage/crashplan-pro",
            "Volumes": {
                "/config": {},
                "/storage": {}
            },
            "WorkingDir": "/tmp",
            "Entrypoint": null,
            "OnBuild": null,
            "Labels": {
                "net.unraid.docker.icon": "https://raw.githubusercontent.com/jlesage/docker-templates/master/jlesage/images/crashplan-pro-icon.png",
                "net.unraid.docker.managed": "dockerman",
                "net.unraid.docker.webui": "http://[IP]:[PORT:5800]",
                "org.label-schema.description": "Docker container for CrashPlan",
                "org.label-schema.name": "crashplan-pro",
                "org.label-schema.schema-version": "1.0",
                "org.label-schema.vcs-url": "https://github.com/jlesage/docker-crashplan-pro",
                "org.label-schema.version": "24.01.1"
            }
        },
        "NetworkSettings": {
            "Bridge": "",
            "SandboxID": "74308ad1751bc372b24ff390606b06218a6ee14be8bb30280f7d9453b48d30d9",
            "HairpinMode": false,
            "LinkLocalIPv6Address": "",
            "LinkLocalIPv6PrefixLen": 0,
            "Ports": {},
            "SandboxKey": "/var/run/docker/netns/74308ad1751b",
            "SecondaryIPAddresses": null,
            "SecondaryIPv6Addresses": null,
            "EndpointID": "",
            "Gateway": "",
            "GlobalIPv6Address": "",
            "GlobalIPv6PrefixLen": 0,
            "IPAddress": "",
            "IPPrefixLen": 0,
            "IPv6Gateway": "",
            "MacAddress": "",
            "Networks": {
                "br0": {
                    "IPAMConfig": null,
                    "Links": null,
                    "Aliases": [
                        "1201dded6d75"
                    ],
                    "NetworkID": "0b3179a38f0a2afe648e1cd8b8f20c323cf5cf00a9ffa1e651552f4c94c00ee6",
                    "EndpointID": "50351e2edbbf82e39a172660464a7260a11f43a2eb75c27504f3c03604470fdb",
                    "Gateway": "10.40.0.1",
                    "IPAddress": "10.40.0.2",
                    "IPPrefixLen": 16,
                    "IPv6Gateway": "",
                    "GlobalIPv6Address": "",
                    "GlobalIPv6PrefixLen": 0,
                    "MacAddress": "",
                    "DriverOpts": null
                }
            }
        }
    }
]

Anything else?

service.log

jlesage commented 5 months ago

Did you copy/pasted the server URL ? From the log file, looks like the server name (clients.us5.crashplan.​com) contains an invisible character. Can you try to re-configure it manually?

marcobag commented 5 months ago

I'm feeling so stupid. Thank you so much, was a copy/paste problem. Thank you again