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jmcameron / attachments

Attachments Extension for Joomla 3, 4, and 5
GNU General Public License v3.0
12 stars 19 forks source link

Upgrading from 3.1.3 to 3.2.3 fails #2

Closed daviddwuci closed 9 years ago

daviddwuci commented 9 years ago

Using the Joomla extension manager in Joomla 3.4.1, upgrading Attachments from 3.1.3 to 3.2.3 fails with the following message:

Error

Error moving the 'attachments' directory out of the way to install the Attachments extension. Temporarily rename/move the 'attachments' directory and retry the installation.

Error installing package

Attempting to install using the packaged zip results in the same error. What is the correct upgrade procedure? I could not find any proper documentation.

jmcameron commented 9 years ago

Please read the suggestion in the error message!

Temporarily rename the 'attachments' directory to something else (using FTP, for instance). Then install Attachments and then rename the attachments directory back to 'attachments'.

Try that and let me know if that fails.

The reason there is no 'proper' documentation is that this usually works (many thousands of installations). I'm not sure why it is having difficulties in your installation.

-Jonathan

On Wed, Apr 1, 2015 at 9:21 PM, daviddwuci notifications@github.com wrote:

Using the Joomla extension manager in Joomla 3.4.1, upgrading Attachments from 3.1.3 to 3.2.3 fails with the following message:

Error

Error moving the 'attachments' directory out of the way to install the Attachments extension. Temporarily rename/move the 'attachments' directory and retry the installation.

Error installing package

Attempting to install using the packaged zip results in the same error. What is the correct upgrade procedure? I could not find any proper documentation.

— Reply to this email directly or view it on GitHub https://github.com/jmcameron/attachments/issues/2.

jmcameron commented 9 years ago

I would like to track this problem down. Could you provide some info for me:

Thanks

-Jonathan

daviddwuci commented 9 years ago

Hi Jonathan, moving it out of the way then back seems to have worked. I didn't know if this was safe for the upgrade, and didn't want to lose or corrupt any data.

I am running Ubuntu 14.04.2 with Apache 2. I don't have anything special that controls file access per say, but the root www directory is owned by root and thus www-data does not have write access to it.

Thank you for your help!

jmcameron commented 9 years ago

That is probably the problem. Joomla (hence Apache+PHP) tries to move the 'attachments' directory aside during installation. It may not have adequate privileges.

Just be aware of the issue. You may want to see if you can get the Joomla site directory group ownership set to www-data (whatever group Apache runs the web server with) so you do not have this problem in the future.

Glad you got it working.

-Jonathan

On Fri, Apr 3, 2015 at 7:45 PM, daviddwuci notifications@github.com wrote:

Hi Jonathan, moving it out of the way then back seems to have worked. I didn't know if this was safe for the upgrade, and didn't want to lose or corrupt any data.

I am running Ubuntu 14.04.2 with Apache 2. I don't have anything special that controls file access per say, but the root www directory is owned by root and thus www-data does not have write access to it.

Thank you for your help!

— Reply to this email directly or view it on GitHub https://github.com/jmcameron/attachments/issues/2#issuecomment-89489131.