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Missing information on cold startup #159

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What is the expected output? What do you see instead?
When I cold start my system, some information such as CPU temperatures and fan 
speeds (if any) are missing from the Open Hardware Monitor window and the tray 
icons [see screenshots]. I have set OHM to run at startup. If I close OHM and 
rerun it, the problem disappears. When I reboot my system, there is also no 
problem. It only happens when I have the system completely shut down and then 
started up.

What version of the product are you using? On what operating system?
Two of my systems are using 0.2.1.11 Alpha on Windows 7 x64. Both are 
exhibiting the same problem.

Please provide any additional information below.
I have recently reported a problem with an AMD Turion processor not being 
displayed in this thread: 
http://code.google.com/p/open-hardware-monitor/issues/detail?id=157. However, 
0.2.1.11 Alpha also affects my Intel desktop. This problem did not appear in 
0.2.1 Beta. 

I have attached 6 items. I will list some details of each item.

1. Desktop_coldboot.txt : Report file after OHM auto starts up on a cold boot
2. Desktop_coldboot_window.png : Missing CPU temperatures, Fan speed 
information, and power information. Normally these are displayed. 
3. Desktop_coldboot_trayicons.png : The cyan squares are suppose to display the 
CPU temperatures. 
4. Desktop_normal.txt : Report of OHM working normally.

5. Notebook_coldboot.txt : Same as Item 1 except on another system
6. Notebook_normal.txt : Same as Item 4 except on another system

Original issue reported on code.google.com by quantums...@gmail.com on 1 Feb 2011 at 11:16

Attachments:

GoogleCodeExporter commented 9 years ago 
Thank you for reporting the issue. Most likely something goes wrong while 
trying to load the kernel driver. And of course, without kernel driver most 
information is missing.

I will have to add detailed status information about the kernel driver loading 
process to the report. With the current information from the report its hard to 
guess what goes wrong.

Original comment by moel.mich on 2 Feb 2011 at 8:14

GoogleCodeExporter commented 9 years ago 
I have added some minimal error reporting to the driver loading code. Can you 
post another report created with this version

http://openhardwaremonitor.org/openhardwaremonitor-v0.2.1.12-alpha.zip

for the case where the information is missing?

Original comment by moel.mich on 8 Feb 2011 at 10:05

GoogleCodeExporter commented 9 years ago 
See attached files. 

The problem is a little worsened now. If OHM does successfully display the 
information at startup, it will not display the information even after 
restarting the program. Once the problem occurs it seems like rebooting the 
system doesn't always fix it either like before. The log suggests an error with 
loading some driver.

Original comment by quantums...@gmail.com on 8 Feb 2011 at 10:53

Attachments:

GoogleCodeExporter commented 9 years ago 
Thank you for the reports. I have created another version with a small bug fix 
and again a bit more details in the report. 

http://openhardwaremonitor.org/openhardwaremonitor-v0.2.1.13-alpha.zip

Please let me know if this fixed the issue. If it's still not working, please 
add again a report.

Original comment by moel.mich on 11 Feb 2011 at 10:33

GoogleCodeExporter commented 9 years ago 
I've been using this version for a few days now and the problem has not shown 
up. If the problem does arise again I will report it. In the meantime it seems 
like it's in working order. Thank you!

Original comment by quantums...@gmail.com on 14 Feb 2011 at 8:21

GoogleCodeExporter commented 9 years ago 
Thank you very much for the feedback. I'll consider this fixed then, at least 
until new bug reports show up :)

Original comment by moel.mich on 14 Feb 2011 at 8:44

GoogleCodeExporter commented 9 years ago 
If you are still using the Open Hardware Monitor, please test this new version

http://openhardwaremonitor.org/files/openhardwaremonitor-v0.4.0.17-alpha.zip

and let me know if still all is working for you after a cold startup. 

This is just to make sure I do not reintroduce your problem by accident while 
trying to fix Issue 253.

Original comment by moel.mich on 17 Jul 2012 at 11:26

GoogleCodeExporter commented 9 years ago 
Hi thanks for the new build. I've test my Intel and AMD machines on cold boot 
and they seem to be working fine.

Original comment by quantums...@gmail.com on 18 Jul 2012 at 8:02

GoogleCodeExporter commented 9 years ago 
Thank you very much for testing :)

Original comment by moel.mich on 18 Jul 2012 at 8:16

GoogleCodeExporter commented 9 years ago 
I'm sorry for the misinformation, but it seems like the problem is occurring 
again. This happens when I first boot my computer after a long period of 
downtime. The CPU Core Clocks seem to have disappear as well this time.

Original comment by quantums...@gmail.com on 19 Jul 2012 at 5:13

Attachments:

GoogleCodeExporter commented 9 years ago 
Oops, forgot to attach the report.

Original comment by quantums...@gmail.com on 19 Jul 2012 at 5:14

Attachments:

GoogleCodeExporter commented 9 years ago 
Thank you. This seems to be the same issue I try to fix in Issue 253 now. 
Please also use the latest alpha version 

http://openhardwaremonitor.org/files/openhardwaremonitor-v0.4.0.20-alpha.zip

with more debug info in the report, and upload a report once the problem shows 
up. Please post any new reports in issue 253 so I can track them in one place.

Original comment by moel.mich on 19 Jul 2012 at 5:19