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jobisoft / TbSync

[Thunderbird Add-On] Central user interface to manage cloud accounts and to synchronize their contact, task and calendar information with Thunderbird
https://github.com/jobisoft/TbSync/wiki/About:-TbSync
Mozilla Public License 2.0
799 stars 54 forks source link

losing calendar on machine restart #712

Open realpshev opened 5 months ago

realpshev commented 5 months ago

Your environment

Fedora 39,

TbSync version: 4.8 Thunderbird version: TB 115.8..0

Expected behavior

When I reboot / restart my system and then Thunderbird I expect my previously sync'ed caldar items to be there.
...

Actual behavior

I get that there are no calendars. I bring up TBSyncv and nothing is checked.

Steps to reproduce

shutdow, reboot, launch TB.

To help resolving your issue, enable debug logging (TbSync Account Manager -> Help) and send me the debug.log via e-mail (use the title of your issue as subject of the email).

alistair-low commented 5 months ago

I've also seen this issue a few times over the last few months. My calendar and contacts disappear, and I have to reselect them in TBSync. I'm running Windows 11 and TB 115.9.0

mewalter commented 4 months ago

This also started happening to me on a weekly basis. All my checked sync items in TBsync suddenly go unchecked. I have to re-check them and sync again. About 1 week later, boom, happens again. I am wondering if it is because authorization is being lost somewhere upstream? This problem might coincide with my also having to re-authenticate my Office365 calendar more often? I have not been able to directly correlate these events. I'm running Windows 10, TB 115.9.0 (32-bit), TBSync 4.8, and Provider for EAS 4.8.

alistair-low commented 4 months ago

I'm seeing this on roughly the same frequency as @mewalter as well as having to re-authenticate my Microsoft account

LinAGKar commented 4 months ago

For me, it happens sometimes at random when it has been running in the background for days or weeks. Last time, I got this in the log:

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[EventLog] : Sync.12
Request:
<?xml version="1.0"?>
<Sync xmlns='AirSync'>
<Collections>
<Collection>
<SyncKey>269227692</SyncKey>
<CollectionId>9</CollectionId>
<DeletesAsMoves/>
<GetChanges/>
<WindowSize>50</WindowSize>
<Options>
<FilterType>7</FilterType>
<Class>Calendar</Class>
<BodyPreference xmlns='AirSyncBase'>
<Type xmlns='AirSyncBase'>1</Type>
</BodyPreference>
</Options>
</Collection>
</Collections>
</Sync>

Response:
<?xml version="1.0"?>
<Sync xmlns='AirSync'>
<Status>12</Status>
</Sync>

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: done, Account: MS365

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: prepare.request.options, Account: MS365

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[Sending] : OPTIONS https://outlook.office365.com/Microsoft-Server-ActiveSync

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: send.request.options, Account: MS365

** Wed Apr 03 2024 11:21:55 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: eval.request.options, Account: MS365

** Wed Apr 03 2024 11:21:55 GMT+0200 (centraleuropeisk sommartid) **
[EAS OPTIONS with response (status: 200)] : 
responseText: 
responseHeader(MS-ASProtocolVersions): 2.0,2.1,2.5,12.0,12.1,14.0,14.1,16.0,16.1
responseHeader(MS-ASProtocolCommands): Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert,Find

It's also a bit of work when reenabling them, as it marks other people's calendars as writeable, visible and notifications enabled by default.

roaima commented 2 months ago

FWIW I've this too, Windows 11 TBSync 4.8. I'd assumed initially it was because I'm using BetterBird 115.8.1-bb25 (64-bit) rather than TB. It doesn't seem to trigger after every powercycle, but I'd say that's definitely the most likely time for it to trip

mewalter commented 2 months ago

I inquired with our IT people to see if it was something they changed on the serer. They said it is a client issue.

Here is my workaround: turn off Periodic synchronization (in minutes) by setting it to zero. This means that I have to manually sync ... small price to pay for not dropping the whole list. Since doing this, the sync'd items have never disappeared. So maybe it is a client problem? Should a bug report be filed? Problem is that I never was able to reproduce it by identifying the environment, keystrokes, settings, etc that caused this.

I turned off Periodic Syn

On 6/21/2024 01:48, Chris Davies wrote:

FWIW I've this too, Windows 11 TBSync 4.8. I'd assumed initially it was because I'm using BetterBird 115.8.1-bb25 (64-bit) rather than TB. It doesn't seem to trigger after every powercycle, but I'd say that's definitely the most likely time for it to trip

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-- l------------------------------------------------------------------------------------------l Dr. Mark Walter (Pronouns he/him/his) Professor of Teaching, Mechanical and Aerospace Engineering S3227 Engineering Gateway -- (949) 824-3245 University of California Irvine, Irvine, CA 92697-3975 Current: OCSD:https://teammade.eng.uci.edu/, MAE Projects, @.***, UCI Rocket-S Past: The Ohio State University, Fraunhofer Institute for Building Physics, Solar Decathlon l------------------------------------------------------------------------------------------l

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<!DOCTYPE html>

I inquired with our IT people to see if it was something they changed on the serer. They said it is a client issue.

Here is my workaround: turn off Periodic synchronization (in minutes) by setting it to zero. This means that I have to manually sync ... small price to pay for not dropping the whole list. Since doing this, the sync'd items have never disappeared. So maybe it is a client problem? Should a bug report be filed? Problem is that I never was able to reproduce it by identifying the environment, keystrokes, settings, etc that caused this.


I turned off Periodic Syn

On 6/21/2024 01:48, Chris Davies wrote:

FWIW I've this too, Windows 11 TBSync 4.8. I'd assumed initially it was because I'm using BetterBird 115.8.1-bb25 (64-bit) rather than TB. It doesn't seem to trigger after every powercycle, but I'd say that's definitely the most likely time for it to trip

—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you were mentioned.Message ID: <jobisoft/TbSync/issues/712/2182304270@github.com>


-- 
l------------------------------------------------------------------------------------------l
Dr. Mark Walter (Pronouns he/him/his) 
Professor of Teaching, Mechanical and Aerospace Engineering
S3227 Engineering Gateway -- (949) 824-3245
University of California Irvine, Irvine, CA 92697-3975 
Current: OCSD: https://teammade.eng.uci.edu/, MAE Projects, ***@***.***, UCI Rocket-S 
Past: The Ohio State University, Fraunhofer Institute for Building Physics, Solar Decathlon
l------------------------------------------------------------------------------------------l

--------------BrOZfcD3iWNlefjoltM9r9pU--