No email sent to new user when its account is activated from the backend in an admin approval workflow

[Delemo]

Hello,

Steps to reproduce the issue

In Joomla! Users options, allow user registration and set New User Account Activation to Administrator

Expected result

From the backend, when admin clicks Enabled button for a new user, an email should be sent to this user to notify him that his account is enabled.

Actual result

The workflow is working only from the frontend, when clicking the link sent to admin after user registration.

System information (as much as possible)

Joomla! 3.5.1 PHP 7.0 MySQL 5.5

Regards

[photodude]

What are your Global Settings → Server → Mail Settings?

[Delemo]

Hi photodude,

Send Mail: Yes Mailer: SMTP Disable Mass Mail: No SMTP Authentication: Yes SMTP Security: SSL And the needed credential info (Port, Username, Password and Host)

Send Test Mail is working fine.

Regards

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[photodude]

Do you get this issue with Mailer: PHP Mailer ?

[brianteeman]

Pretty sure we have had this issue before with email notifications not being sent when a user is created in the admin. Maybe you can search and find it.

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[photodude]

@brianteeman Is this the issue https://github.com/joomla/joomla-cms/issues/4376 you are referring to?

[brianteeman]

I think so - looks familiar

On 3 May 2016 at 19:34, Walt Sorensen notifications@github.com wrote:

@brianteeman https://github.com/brianteeman Is this the issue #4376 https://github.com/joomla/joomla-cms/issues/4376 you are referring to?

— You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub https://github.com/joomla/joomla-cms/issues/10216#issuecomment-216623138

Brian Teeman Co-founder Joomla! and OpenSourceMatters Inc. http://brian.teeman.net/

[Delemo]

@photodude

I'm working on a MAMP local install and I've never succeed to make PHP Mailer working with MAMP that's why I'm using SMTP configuration.

I will move my test site live and will test PHP Mailer today.

Regards

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[Delemo]

Hi,

I've moved my test site on a live web host. The configuration is the following: Joomla! 3.5.1 PHP 5.6.20 MySQLi 5.5.46-0+deb7u1-log

I've changed my mail settings for PHP Mail (Send Test Mail passed).

In the backend after clicking Enabled button no email is sent to the user (neither after clicking Activated button).

Using the activation link sent to the admin to activate the user account from the frontend is still working and, by this mean, an email is sent to the user.

Regards

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[photodude]

@Delemo Thanks for working through those scenarios of SMTP vs PHPMailer.

[Devportobello]

I think this could be done here: (workflow) https://github.com/joomla/joomla-cms/blob/staging/administrator/components/com_users/models/user.php#L574 https://github.com/joomla/joomla-cms/blob/staging/plugins/user/joomla/joomla.php#L160

[sovainfo]

Suggest to close this issue as Works As Designed !

Propose some code if you desire this functionality!

[joris85]

I have the same issue, you should have an option in backend to activate and send e-mail. It is working as designed but if you do not want to do it with e-mail but loggin in in backend and do it there it is just nog possible.

Is there already code for this or is this coming in a coming release?

Thanks!

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[brianteeman]

Unfortunately not - see #13620

For a possible solution read this post and the comments https://brian.teeman.net/joomla/authorising-and-approving-joomla-users

[Ooops-404]

@brianteeman

Is your work around still valid? or is there a different way? I was going to go through the steps you lay out in your website but then I noticed that you warned that you are not maintaining this. So I prefer to ask before I do anything to the website.

https://brian.teeman.net/joomla/870-authorising-and-approving-joomla-users https://github.com/brianteeman/AdminApproval/releases/tag/1.0

Sidenote: Not a big deal but I had to search for the article in your website, the URL is now different.

[Ooops-404]

Update.

Found this; https://extensions.joomla.org/extensions/extension/clients-a-communities/user-management/notify-activation/

Installed it and seems to fit the bill. Quite nice actually.

@brianteeman