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joomla / joomla-websites

This repository is for reporting issues with the joomla.org websites only. Please report issues with the Joomla CMS at https://github.com/joomla/joomla-cms/issues/new
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[joomla.org] #1355

Closed panishapamit closed 5 years ago

panishapamit commented 5 years ago

anydesk00074

Dear Admin,

Greetings from Spectra ISP Network, AS No. 10029.

One of our customers is unable to access portal https://downloads.joomla.org/ from IP series 180.151.230.170 - 174. We have enclosed error screenshot and also including the trace route report below:

traceroute to downloads.joomla.org (72.29.124.146), 30 hops max, 60 byte packets 1 2 3 4 5 14.141.116.69.static-Delhi.vsnl.net.in (14.141.116.69) 14.233 ms 14.249 ms 13.883 ms 6 172.23.183.161 (172.23.183.161) 42.114 ms 41.307 ms 38.967 ms 7 ix-ae-0-100.tcore2.mlv-mumbai.as6453.net (180.87.39.25) 39.188 ms 45.480 ms 34.789 ms 8 if-ae-2-2.tcore1.mlv-mumbai.as6453.net (180.87.38.1) 145.361 ms 143.583 ms 142.577 ms 9 if-ae-5-2.tcore1.wyn-marseille.as6453.net (80.231.217.29) 142.155 ms if-ae-5-6.tcore1.wyn-marseille.as6453.net (180.87.38.126) 152.913 ms 151.408 ms 10 if-ae-8-1600.tcore1.pye-paris.as6453.net (80.231.217.6) 143.830 ms 143.754 ms 143.505 ms 11 if-ae-11-2.tcore1.pvu-paris.as6453.net (80.231.153.49) 151.237 ms 147.811 ms 147.737 ms 12 ae12.mpr1.cdg11.us.zip.zayo.com (64.125.14.49) 143.277 ms 143.009 ms 145.112 ms 13 ae27.cs1.cdg11.fr.eth.zayo.com (64.125.29.4) 255.428 ms 271.890 ms 289.296 ms 14 ae6.cs2.dca2.us.eth.zayo.com (64.125.27.2) 301.227 ms 259.044 ms 258.411 ms 15 ae0.cs1.dca2.us.eth.zayo.com (64.125.29.228) 286.389 ms 263.418 ms 265.797 ms 16 ae3.cs1.iah1.us.eth.zayo.com (64.125.29.49) 251.265 ms 254.952 ms 277.369 ms 17 ae5.cs1.dfw2.us.eth.zayo.com (64.125.28.99) 266.906 ms 255.321 ms 254.790 ms 18 ae1.mcs1.dfw2.us.eth.zayo.com (64.125.28.125) 268.743 ms 260.556 ms 19 20 208.184.165.123.IPYX-142887-ZYO.zip.zayo.com (208.184.165.123) 255.711 ms 255.677 ms 257.389 ms 21 173.237.128.24 (173.237.128.24) 258.823 ms 173.237.128.22 (173.237.128.22) 252.875 ms 252.838 ms 22 206.123.69.165 (206.123.69.165) 256.251 ms 206.123.69.161 (206.123.69.161) 257.588 ms 206.123.69.165 (206.123.69.165) 254.851 ms 23 72.249.137.132 (72.249.137.132) 257.557 ms 255.581 ms 257.541 ms 24 25 26 27 28 29 30 *

panishapamit commented 5 years ago

Awaiting Response - Please update

HLeithner commented 5 years ago

hi @panishapamit

we contacted our hosting provider and it seams that the IP was on a blacklist. It has been removed could you please confirm that the problem has been solved?

thx

panishapamit commented 5 years ago

hi @panishapamit

we contacted our hosting provider and it seams that the IP was on a blacklist. It has been removed could you please confirm that the problem has been solved?

thx

Yes it is now working. Thank you for your support.