search

joomla / joomla-websites

This repository is for reporting issues with the joomla.org websites only. Please report issues with the Joomla CMS at https://github.com/joomla/joomla-cms/issues/new
46 stars 48 forks source link

identity.joomla.org login throws 403 error since ROCHEN move to AWS 05/09/2024 #2026

Closed superd0ll closed 14 hours ago

superd0ll commented 3 days ago

Trying to login to identity.joomla.org since the ROCHEN move to AWS on 05/09/2024 throws a 403 error. Trying to create a new account at identity.joomla.org since the ROCHEN move to AWS on 05/09/2024 throws a 403 error. As a consequence access to Mattermost is also impossible (identity.joomla.org authentication is required).

Extensive client-side troubleshooting has been performed, including: Testing across multiple browsers and devices Using private browsing modes Clearing browser cache and cookies Flushing DNS Attempting access from different networks, computers, mobile devices, remote browsers.

impossible-tologin-browserling-Joomla

Joomla Register

osm-operations-dc commented 2 days ago

Hi @superd0ll I'm really sorry for this inconvenience. We will check with Rochen and we will check the issue.

Can you please provide the IP reported by http://ip4.me/ ? That will help us find the issue.

superd0ll commented 2 days ago

Hello @osm-operations-dc Thank you for your prompt response. Please find my IPv4 address here: 5.68.204.83.

I also tested using a remote browser and still getting a 403 error.
You might need to contact Browserling about their IP address. Please find the screenshot below.

joomla-Identity-remote-170924

osm-operations-dc commented 1 day ago

Hi @superd0ll It's weird because they cannot find any recent attempt to access identity in the logs. Can you please follow these steps:

  1. Try to access to identity.joomla.org and get 403. Take a note on the time you do this.
  2. Go to http://ip6.me/ and http://ip4.me/ and let me know your IP4 and IP6 addresses.

That should give us all the information we need to fix the issue.

Best!!

TLWebdesign commented 1 day ago

@superd0ll can you supply the requested stuff so we can hopefully get you back on mattermost. We need you there!

superd0ll commented 1 day ago

@TLWebdesign thank you.

So please find below: IP4 : 5.68.204.83 IP6: 2a02:c7c:4a99:6600:d876:c8ac:755a:1ce6

Time: 19:28 BST (you can see the time on this screenshot and also on all previous screenshots.)

Please find a relevant screenshot below.

IDENTITY-JOOMLA-180924-19-28

Thank you very much @TLWebdesign and @osm-operations-dc for your help.

superd0ll commented 14 hours ago

This is to inform you that it is possible to login to my identity.joomla.org account. FYI it is also possible to create a new account at identity.joomla.org from IP4: 5.68.204.83. Everything has been restored back to normal. Thank you very much @osm-operations-dc and @TLWebdesign for your help and support. I will now close this issue.

superd0ll commented 14 hours ago

Thank you very much @osm-operations-dc and @TLWebdesign for your help and support.