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Stuck in "Waiting to scan" #93

Closed Gammelgreggan closed 3 years ago

Gammelgreggan commented 4 years ago

Make sure you are running the latest version of jotta-cli before reporting an issue.

jotta-cli release (jotta-cli version): 0.6.18443

Description of problem: With the new release the "jotta-cli status" command only returns "Waiting for scan to start" for my backup folders, even if I initiates "jotta-cli scan" command. The folders to backup is not backed up.

The scan interval is set to 12 hours and the folders to scan is reachable.

Expected: Folders should be backed up and "jotta-cli status" should eventually return "Fodlers up to date".

jotta-cli status (jotta-cli status): See above.


**Relevant logs for the issue (`cat ~/.jottad/jottabackup.log`)**

**Traceback**


**Additional info:**
Kimbsen commented 4 years ago

Hi, could you contact support@jottacloud.com and we can look at the details of your case there? Please include the logfile and output of jotta-cli status in your email.

ostgardh commented 3 years ago

Hi. I have same problem. Have found solution?

Gammelgreggan commented 3 years ago

Hi! I do not see this anymore, do not remember what solved it. Could be that jotta-cli did not have permissions to the folder. I changed user in config file for jotta-cli, and chmod the folders. The folder was a SMB folder.

Or the problem was that the SMB was on a NAS and I was not able to give the jotta-cli user permissions so I copied all files to another folder where it had permissions.

I hope any of this will help you.