As a Lion Ping user, I would like to contact a member from a specific team so that a high priority service disruption can be resolved as quickly as possible.
DESCRIPTION
A web application in which users can create teams of users that manage the performance of a service based on an escalation policy. With these teams and services available to all of Concur’s R&D and Operations teams, in the event of a high priority service incident or “P1 incident”, any one can then use the application to contact or “ping” a specific team.
BUSINESS GOALS
To replace the current solution, PagerDuty.
To improve the user experience so that any potential user, regardless of experience or familiarity, can quickly and easily accomplish their task.
To streamline the paging process to ultimately reduce service downtime and potential miscommunication issues.
As a Lion Ping user, I would like to contact a member from a specific team so that a high priority service disruption can be resolved as quickly as possible.
DESCRIPTION A web application in which users can create teams of users that manage the performance of a service based on an escalation policy. With these teams and services available to all of Concur’s R&D and Operations teams, in the event of a high priority service incident or “P1 incident”, any one can then use the application to contact or “ping” a specific team.
BUSINESS GOALS
PROJECT PROTOTYPE