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jpegjames / glukey

Mac OS X status bar app for graphing real-time glucose results for diabetics using Continuous Glucose Monitoring (CGM) from Dexcom (more to come)
MIT License
13 stars 3 forks source link

GluKey crashing on Start up #2

Closed zymurgeeze86 closed 2 years ago

zymurgeeze86 commented 6 years ago

GluKey was working fine over the weekend, but today crashes on startup and is unusable. Uninstalled the app, then reinstalled it from the App Store on my 2015 MacBook Pro running macOS Sierra and the app continued to crash instantly.

Please advise. Thanks!

-Andrew

jpegjames commented 6 years ago

@zymurgeeze86. Thanks for the info. I'm running High Sierra but will track down a Mac running Sierra. If you want, try this to see if it works:

Also, for the sake of trying to debug it, did you happen to start a new sensor between when it was working and when it wasn't? That shouldn't cause a problem, but might help track down the issue.

zymurgeeze86 commented 6 years ago

Hi James,

Thanks for helping out. While deleting the Glukey Password from my Keychain allowed the program to open, as soon as I put in my username and password and clicked save, the program force quit again.

And I do appreciate your fervor to debug, but alas I did not. My current sensor had been in for 4 or 5 days when this started, but I am starting a new one tonight, so maybe that’ll help?

Thanks again!

Cheers, Andrew

Andrew B. Doll Manager of Programs and Membership United Nations Association of the National Capital Area MA, International Relations ‘12 University of Kent Brussels School of International Studies BA, Politics & Government ‘09 Ohio Wesleyan University 216-470-2686

On Mar19 2018, at 12:26, James Pierce notifications@github.com wrote:

@zymurgeeze86 https://github.com/zymurgeeze86. Thanks for the info. I'm running High Sierra but will track down a Mac running Sierra. If you want, try this to see if it works:

If Glukey is not running (which it seems it won't be for you) Open Keychain Access from Finder's Utility folder (you can click Go -> Utilities from the Finder menu) Search for the Glukey Password and then delete it. If Glukey opens, you will have to re-enter your Dexcom password in the settings page. Also, for the sake of trying to debug it, did you happen to start a new sensor between when it was working and when it wasn't? That shouldn't cause a problem, but might help track down the issue.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/jpegjames/glukey/issues/2#issuecomment-374274225, or mute the thread https://github.com/notifications/unsubscribe-auth/AjzvM2vHi2LdE2CMw9Vj5Eow9GPUsAH-ks5tf9wygaJpZM4SwYlJ.

jpegjames commented 6 years ago

In Apple's crash reporting, I believe I have found where the error is coming from and your information about it crashing after re-entering the password was very helpful. I will try to figure out the root cause of this issue. It seems that the error is happening while attempting to get data from Dexcom.

The new sensor shouldn't make a difference, but let me know.

I have a few other questions if you don't mind (feel free to message me via email if you prefer):

The reason I ask is that there is a non-US Dexcom URL for accessing their API.

jpegjames commented 6 years ago

I'm closing this one because I the latest release fixed all known issues and I have no reason to conclude at this time that this bug was something different.

antonsten commented 2 years ago

Bumping this up again as I'm experiencing the same issues. I'm in Sweden, not using a VPN.

I can open the app and add my dexcom credentials but as soon as I save, the app crashes.

jpegjames commented 2 years ago

Hi @antonsten: Can you tell me which version of macOS you are running? Has it worked in the past and just recently started crashing?

antonsten commented 2 years ago

Hey, I am on Monterey. It hasn't worked in the past, I just found out about it today because Glucogram (similar app) that I've been using is having the exact same behavior now (sign in works but then crashes). Wondering if there's a change in data-sharing in the EU?

jpegjames commented 2 years ago

As of this morning, mine started crashing too. It appears that Dexcom may have changed something and I'm looking into it. At least it will be easier to diagnose now that I'm seeing the same issue.

antonsten commented 2 years ago

I'm sorry to hear you're experiencing the same issues but also a bit happy because it'll hopefully speed up the fix 👍

gkearney commented 2 years ago

I see this issue as well. I am running MacOS 12.0 21A5506j I tried deleting the password to no effect. This just started yesterday for me. I am can provide a system information file from my computer, and a sysdiagnose file as well, but it is very large and this system will not let me include it.

jpegjames commented 2 years ago

Hi @gkearney: No need to provide that info. It's happening to many users (all?) and is not an isolated issue. I hope to have a fix soon.

CSpireRJones commented 2 years ago

@jpegjames I think I solved the crash on startup issue. It looks like Dexcom changed the spec on the API you were using. I made the required changes and pushed them up to https://github.com/CSpireRJones/glu-key-mirror.git. Please feel free to incorporate the changes if they are helpful.

bburgbcross commented 2 years ago

@jpegjames Any thoughts on when you may be able to get a fix out for the crash on startup? Thanks for your work on this!

antonsten commented 2 years ago

@jpegjames Maybe this helps but Glucogram is working again after having the same issue.

CSpireRJones commented 2 years ago

The code I submitted works. I have been running it for a few weeks now on my machine. I just don't have the ability to release it.

gkearney commented 2 years ago

I'll just mention that the program GlucoGram appears to offer the sam functionality, with some additions (speech) and continues to work.

https://apps.apple.com/us/app/glucogram/id1107429772?mt=12

Greg

On Jan 10, 2022, at 1:57 PM, Rabun Jones @.***> wrote:

The code I submitted works. I have been running it for a few weeks now on my machine. I just don't have the ability to release it.

— Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you were mentioned.

jpegjames commented 2 years ago

Hi all,

I'm sorry for the delay—I was unavailable for the past month. Thanks @CSpireRJones for the fix (and updating the Swift code—that was unexpected and much appreciated 🎉). Then my development machine had some issues (fun start for the New Year).

It appears to be working on my end. I'm going to test it on my other device and then submit it to the App Store tonight.

Thanks @antonsten for mentioning that Glucogram had the same issue.

One day I would like to switch to Dexcom's official API (which came out after this project) so this type of thing doesn't happen, but I'm not sure if that will have the customary 3-hour delay that some other official integrations have.

I will update and close the issue when the App Store releases the update.

jpegjames commented 2 years ago

Hi all,

The fixed version is now available on the App Store. Thanks again @CSpireRJones.